Customer Service Agent

Job Title: Bilingual Insurance Customer Service Representative (Spanish/English)

Location: El Paso, TX (In-Person)

Job Type: Full-Time, Permanent (40 hours/week)

About the Role

We are seeking an energetic, proactive, and results-driven Bilingual Customer Service Representative to join our fast-paced insurance team in El Paso. This role is ideal for a dedicated professional who combines exceptional interpersonal skills with an entrepreneurial mindset to deliver high-touch client support and contribute to agency retention and growth.

As an essential link between our agency and our policyholders, you will manage day-to-day client relationships, streamline account administration, and ensure our clients receive prompt, comprehensive protection and assistance.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for client inquiries, delivering accurate, professional, and friendly assistance across all service interactions.
• Policy Administration: Efficiently execute policy endorsements, coverage changes, cancellations, and billing inquiries while maintaining thorough record-keeping.
• Account Retention: Proactively identify opportunities to review client coverage, reduce churn, and preserve long-term account health.
• Claims Support: Guide clients seamlessly through the initial claims process, providing clear communication, empathy, and persistent follow-through.
• Cross-Functional Collaboration: Partner with sales and marketing teams to support account expansion, identify cross-selling opportunities, and build agency brand awareness.

Qualifications & Requirements

• Language Proficiency: Must be fully bilingual in English and Spanish (fluent in both verbal and written communication) to support our diverse client base.
• Licensing: Active Texas Property & Casualty (P&C) License or Insurance Producer License preferred. Non-licensed candidates must be willing to obtain licensing within an agreed timeframe (comprehensive training and study materials provided).
• Experience: 1+ years of experience in customer service, client account management, or office administration preferred.
• Professional Attributes: Strong multitasking abilities, excellent problem-solving skills, highly self-managed, and a proven goal-oriented mindset.
• Location: Must be based in or able to commute to El Paso, TX.
• Benefits Package:
• • Dental Insurance
  • Vision Insurance
  • Paid Time Off (PTO) & Paid Holidays
• Professional Development: Paid on-the-job training, sponsorship for licensing materials, and clear pathways for career advancement within the agency.