Customer Service Representative

​​Role and Responsibilities​ 

The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.  

The essential duties and responsibilities include, but are not limited to:  

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.  
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.  
• Verify customer-approved quotes are signed are accompanied with company terms and conditions.  
• Verify orders are processed timely and accurately within the ERP system.  
• Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.  

​​Qualifications and Education Requirements​ 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  
• Minimum 2 years of sales experience and willingness to learn and receive instruction.  
• Minimum Associate’s degree, Bachelor’s degree preferred.  

​​Preferred Skills​ 

• Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).  
• Familiarity with ERP Software. 
• Strong customer service skills.  
• Strong communication skills with internal/external customers. 
• Strong attention to detail.  
• Strong problem-solving skills. 
• Strong organizational skills.  
• Punctual, reliable, and cooperative with others.  

​​Additional Notes​ 

• Pre-employment drug testing shall be required.  
• All applicants shall be authorized to work in the U.S. 

At Agile Staffing, we believe every job is an opportunity to build a better future. For more than 45 years, we've helped job seekers throughout Southern California connect with respected employers in manufacturing, warehouse, distribution, production, administrative, and professional environments.

Whether you're looking for temporary work, a long-term opportunity, or the next step in your career, our team is dedicated to helping you succeed. We take the time to understand your goals, match you with opportunities that fit your skills and experience, and support you throughout your employment journey.

When you work with Agile Staffing, you're more than a resume. You're part of a people-first organization that values reliability, hard work, and career growth. Our goal is simple: help great people find great opportunities with companies that value their contributions.