Case Manager - Behavioral Health / Substance Use Disorder (PHP/IOP)

Case Manager – Behavioral Health / Substance Use Disorder (PHP/IOP)

Location: Newport Beach, CA
Job Type: Full-Time | On-Site / In-Person
Schedule: Monday – Friday | 9:00 AM – 5:00 PM
Compensation: $27.00 – $30.00 per hour, depending on experience
Required Certification: CADC, SUDCC, or CATC
Setting: Women's Mental Health & Dual Diagnosis PHP/IOP Program

Position Overview

We are seeking a compassionate, organized, and experienced Case Manager to join a women's behavioral health treatment program in Newport Beach, CA.

This full-time position supports a Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) serving adult women experiencing mental health conditions, substance use disorders, and co-occurring diagnoses.

The Case Manager will play an essential role in coordinating client care, providing individualized support, connecting clients with community resources, and helping clients navigate their recovery journey.

The ideal candidate has experience in behavioral health or substance use disorder treatment, strong organizational and communication skills, and a genuine passion for supporting women in recovery.

Candidates must hold an active CADC, SUDCC, or CATC credential.

Key Responsibilities

Case Management & Client Support

• Maintain an assigned caseload of clients receiving PHP/IOP services.
• Conduct comprehensive case management assessments to identify client needs, barriers, and recovery goals.
• Develop and implement individualized case management plans in collaboration with the clinical treatment team.
• Meet regularly with clients to monitor progress, address concerns, and provide ongoing recovery support.
• Assist clients with accessing community resources, housing, employment assistance, transportation, healthcare, and other supportive services.
• Provide psychoeducation, relapse prevention support, and practical life skills guidance within the scope of the position.
• Help clients navigate personal, social, and environmental challenges that may impact their recovery.
• Advocate for client needs and support continuity of care throughout treatment.

Care Coordination & Discharge Planning

• Collaborate with therapists, medical providers, clinical leadership, and other treatment team members to coordinate comprehensive client care.
• Assist with treatment coordination and referrals to appropriate outside providers and community resources.
• Support discharge planning, aftercare coordination, and transitions to lower levels of care.
• Help clients establish appropriate outpatient services, recovery support networks, and other resources following discharge.
• Communicate client progress, concerns, and barriers to the clinical team.
• Participate in multidisciplinary treatment team meetings and case consultations.

Documentation & KIPU EMR

• Maintain accurate, timely, and thorough case management documentation using KIPU EMR.
• Complete case management assessments, progress notes, care coordination records, and discharge documentation.
• Document client interactions, referrals, resource coordination, and follow-up activities.
• Ensure documentation meets organizational policies, confidentiality requirements, and applicable regulatory standards.
• Maintain organized and up-to-date client records.

Client Advocacy & Program Support

• Establish professional, supportive relationships with clients while maintaining appropriate boundaries.
• Provide trauma-informed, culturally sensitive, and compassionate care.
• Help clients develop coping strategies, independent living skills, and recovery-oriented goals.
• Assist clients in identifying and overcoming barriers to treatment engagement.
• Coordinate with family members, outside providers, and community agencies when appropriate and authorized.
• Support the overall daily operations of the PHP/IOP program as needed.

Qualifications

Required Qualifications

• Active CADC, SUDCC, or CATC certification in good standing.
• Experience working in substance use disorder treatment, mental health, or behavioral health settings.
• Strong understanding of addiction, recovery principles, relapse prevention, and co-occurring mental health conditions.
• Experience providing case management services, care coordination, or client support.
• Excellent communication, organization, and time management skills.
• Ability to manage multiple clients, prioritize responsibilities, and maintain accurate documentation.
• Strong interpersonal skills and the ability to work collaboratively within a multidisciplinary treatment team.
• Knowledge of HIPAA requirements and client confidentiality standards.
• Ability to work full-time, on-site in Newport Beach, Monday through Friday, 9:00 AM – 5:00 PM.

Preferred Qualifications

• Previous experience working in a PHP/IOP, residential treatment, or outpatient behavioral health program.
• Experience working with adult women experiencing mental health and substance use disorders.
• Experience using KIPU EMR strongly preferred.
• Familiarity with trauma-informed care and dual diagnosis treatment.
• Experience with discharge planning, aftercare coordination, and community resource referrals.
• Knowledge of local behavioral health resources, recovery support services, and community assistance programs.

Compensation & Schedule

• Hourly Pay: $27.00 – $30.00, depending on experience and qualifications.
• Employment Type: Full-Time.
• Schedule: Monday – Friday, 9:00 AM – 5:00 PM.
• Location: Newport Beach, CA.
• Work Arrangement: 100% On-Site / In-Person.
• Collaborative, multidisciplinary clinical environment supporting women's mental health and recovery.