Customer Service & Logistics Specialist - Chemicals

Customer Service & Logistics Specialist – Chemicals

Location: Webster/Clear Lake Area, TX | On-Site
Compensation: Up to $74,000 + Bonus, Depending on Experience

About the Opportunity

A growing chemical organization in the Clear Lake area is seeking an experienced Customer Service & Logistics Specialist to join its team. This is a newly created position resulting from continued growth, offering an opportunity to join a stable, collaborative organization that values its employees and fosters a positive team environment.

You will join a close-knit team of four with direct access to management and the opportunity to make a meaningful contribution to customer satisfaction, order fulfillment, and logistics operations.

This position is ideal for a detail-oriented professional with strong customer service skills and experience managing complex orders, coordinating shipments, and handling the documentation associated with chemical products.

Key Responsibilities

Customer Service & Order Management

• Serve as a primary point of contact for customers, responding to inquiries and providing timely, professional support by phone and email.
• Manage the complete order-to-cash process, including purchase order entry, order acknowledgments, inventory allocation, invoicing, and order maintenance.
• Coordinate with the sales team to manage customer accounts, support account strategies, and maintain accurate customer and pricing information.
• Investigate and resolve order discrepancies, customer complaints, and service-related issues.
• Process product returns and prepare the necessary supporting documentation.
• Maintain accurate customer records, order information, pricing, and sales history within the company's ERP system.

Chemical Logistics & Supply Chain Coordination

• Coordinate customer orders with supply chain, production, and warehouse teams to support accurate order fulfillment and on-time delivery.
• Track ISO tanks and schedule liquid chemical transloading appointments.
• Coordinate shipment arrangements, delivery schedules, and related logistics activities.
• Process railcar production orders and assist with day-to-day liquid chemical operations.
• Allocate inventory based on customer demand, forecasts, and product availability.
• Prepare and manage shipping documentation, including bills of lading (BOLs), certificates of analysis (CoAs), and hazardous materials documentation.
• Generate customer and operational reports and assist with order and supply management activities across the Americas region.
• Work collaboratively with domestic and international teams to resolve issues and maintain efficient operations.
• Identify opportunities to improve processes, increase efficiency, and optimize logistics and order management activities.

Qualifications

• 4–5 years of professional experience in customer service, order management, logistics, or a related function.
• Experience in the chemical industry or international customer service is strongly preferred.
• Familiarity with ERP systems; experience with Microsoft Dynamics NAV or AX is a plus.
• Proficiency with Microsoft Office and general business software.
• Experience with shipping documentation, including bills of lading, certificates of analysis, packing lists, and hazardous materials documentation.
• Strong written and verbal communication skills with a customer-focused approach.
• Excellent organizational skills, attention to detail, and problem-solving abilities.
• Ability to prioritize multiple responsibilities and manage orders accurately in a fast-paced environment.
• A proactive, team-oriented approach and the flexibility to work effectively in a growing, multicultural organization.
• College degree preferred but not required.
• Spanish language proficiency is a plus.

Why Consider This Opportunity?

• Newly Created Position: Join a growing organization investing in its continued success.
• Collaborative Team: Work with a small, supportive team where your contributions matter.
• Direct Manager Exposure: Enjoy regular access to management and visibility within the organization.
• Positive Work Environment: Join an organization known for valuing its employees and fostering a strong team culture.
• Competitive Compensation: Earn up to $74,000 plus bonus, depending on experience.

If you have experience in customer service, order management, and logistics within the chemical industry, this is an excellent opportunity to join a growing organization where you can make an impact.