Mechanical Service Manager

Position: Service Manager / Field Project Manager

Location: CBG Corporate Office and Client Sites

Department: Operations

Reports to: Robert Buhr

Position Overview:

Capital Brand Group is seeking an experienced, hands-on Service Manager / Field Project Manager to lead mechanical service operations and field execution across assigned federal task orders. This is a dual-hat leadership role responsible for both day-to-day service delivery and on-site project management, including crew direction, subcontractor coordination, schedule control, and field documentation.

This position requires a self-directed professional capable of diagnosing complex mechanical systems, running projects from mobilization through closeout, developing and mentoring field staff, and serving as a primary on-site point of contact for Government representatives and facility personnel.

This role is hands-on, field-driven, and leadership-focused. The position may evolve, and additional tasks may be assigned as necessary. *

Key Responsibilities:

Service Operations Management:

• Manage service calls, preventive maintenance, and emergency response for HVAC, steam, condensate, plumbing, and related mechanical systems.
• Diagnose system deficiencies on site and recommend repair or replacement options.
• Dispatch and schedule service technicians to balance workload and response times.
• Track service history, recurring deficiencies, and equipment condition.
• Coordinate parts, materials, and equipment procurement for service work.

Field Project Management:

• Manage assigned task orders from mobilization through closeout in coordination with the Program Manager.
• Lead site walks, pre-construction meetings, and field coordination with Government POCs and facility staff.
• Maintain field schedules and report progress, delays, and risks to the Program Manager.
• Identify and document changed or differing site conditions early to support change orders and REAs.
• Review submittals, shop drawings, and equipment selections for technical accuracy.

Estimating & Scope Development:

• Support pre-award site visits and develop technical scopes, labor hours, and material take-offs for proposals.
• Review subcontractor and vendor quotes for completeness and scope gaps.

Supervision & Training:

• Directly supervise service technicians, apprentices, and trainees, including work assignments and performance feedback.
• Train and mentor apprentices and trainees on technical skills, safety, and CBG field procedures.
• Coach developing field leads as they take on project responsibility.
• Coordinate with foremen on crew assignments and labor needs across active projects.
• Recommend hiring, qualification, and certification requirements for service roles.

Safety, Quality & Compliance:

• Enforce CBG safety program requirements, OSHA standards, and EM 385-1-1 where applicable.
• Lead toolbox talks and review Activity Hazard Analyses with crews before work begins.
• Support the Quality Control program, including inspections, testing, and deficiency tracking.
• Ensure compliance with base access, escort, and security requirements at federal installations.

Coordination & Communication:

• Work closely with Project Managers and Program Managers to align field execution with project schedules and budgets.
• Coordinate daily with subcontractors and verify work is complete and acceptable before payment approval.
• Communicate clearly and professionally with Government representatives and facility staff.
• Prepare or review daily reports, inspection records, photos, as-built markups, and closeout documentation.

Qualifications:

• Minimum 8+ years of experience in commercial or federal mechanical service and construction.
• Minimum 3+ years supervising field crews or managing projects.
• Strong working knowledge of HVAC, hydronic, and steam systems and controls fundamentals.
• Experience working on federal facility projects (NAVFAC, USACE, GSA preferred).
• Ability to read and interpret drawings, specifications, and submittals.
• Excellent organizational, communication, and leadership skills.
• Ability to pass background checks and obtain base access credentials.

Required Certifications:

• OSHA 30-Hour Construction (Required)
• EPA Section 608 Universal Certification (Required)
• Valid Driver's License (Required)
• Construction Quality Management (CQM) for Contractors Certification (Preferred)
• First Aid / CPR / AED (Preferred)
• State HVAC or Master HVAC or Master Electrician (Preferred)

Physical Requirements:

• Ability to work on active construction sites, in mechanical rooms, and in occupied federal buildings.
• Ability to walk job sites, climb ladders, and access confined or elevated areas.
• Ability to lift up to 50 lbs. as needed.
• Ability to work in varying weather conditions.
• Availability for early-morning, evening, weekend, and on-call work for emergencies and outages.

Capital Brand Group, LLC (CBG) is a full-service firm specializing in Construction, Facility Operation & Maintenance, Construction Management, Mechanical, Engineering, and Energy Services for public and private organizations. We are a fast-paced growing company, with opportunities for growth for our employees. CBG was for the third year in a row made the INC 500 list of 500 Fastest Growing Companies in America! Washington Business Journal selected CBG as a 2021 Best Place to Work in the DC Metro. As a company, and as individuals, we hold ourselves to the highest standard of conduct. We honor our agreements and are honest in our communications. Our relationships with clients, team members, and the community are based on openness, respect, and opportunities to help one another grow and succeed.