Customer Service Representative

Are you looking for a predictable work schedule with standard hours and benefits? Grand Marais State Bank, Ortonville, MN is looking for enthusiastic and reliable Customer Service Representatives to join our team. We are staffing both full-time and part-time opportunities to contribute to our core value of exceptional customer service.

Duties

• Respond promptly and professionally to customer issues or inquiries in person and/or via phone or email
• Process secure customer transactions including verifying deposits/withdrawals, applying loan payments, completing cash advances, etc., ensuring proper cash handling procedures are followed
• Cross-Sell Bank products and services such as Cashier's Checks, Personal Money Orders, and Gift Cards as requested
• Comply with established balancing standards and cash drawer levels
• Prepare follow-up correspondence for new accounts/customers
• Assist the operations staff with daily duties and projects
• Comply with Bank Secrecy Act Policy (BSA) and all Bank Secrecy Regulations