Customer Support Representative

Responsibilities for Customer Support Representative

• Greet visitors in a professional manner
• Answer phone calls and direct callers to the appropriate party
• Coordinate and schedule sales members appointments and meetings
• Maintain database by entering new and updated customer and account information
• Perform other administrative support tasks, assigned from direct supervisors

Qualifications for Customer Support Representative

• High school diploma or general education degree (GED) required
• 1-3 years of relevant experience in an office setting, preferably in an administrative, clerical or accounting role
• Excellent organizational skills, ability to prioritize, and comfortable working independently
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
• Strong attention to detail
• Proficient computer skills and ability to operate general office equipment

Concrete Science combines a smart blend of quality, service, and value, delivering both residential and commercial concrete construction and coatings in Minneapolis–St. Paul and surrounding regions— and recently expanding operations to Fort Myers, Florida. Their services range from traditional foundations and decorative overlays to epoxy flooring and industrial coatings.