Counselor

This job may also cross-train for other roles as needed (Reception & Administration, Test Examiner, etc.). Those duties and requirements will be provided upon hiring.

Job Duties

•    Follow clearly detailed and specific procedures IAW site Standard Operating Procedure (SOP) or similar written directive provided by the Government

•    Determine and document clients’ education goals, develop individual education plans (IEP) to achieve those goals, and monitor progress toward those goals IAW AR and/or current written directives

•    Provide individual and group counseling sessions via face to face or electronic methods (e.g., live video/live chat, etc.) to authorized clients (counselor support services will be IAW current Army policy/program guidance, and other pertinent policy)

•    Document all counselor support sessions in clients' GoArmyEd education records in IAW AR 621-5 and/or current written directives

•    Provide information and advice on veterans’ education benefits IAW AR 621-5 and current written directives

•    Assist clients in completing requirements for admission into military schools or commissioning programs IAW AR 621-5 and/or current written directives

•    Assist clients with school admission applications, maximizing the use of Veterans' education benefits, Free Application for Federal Student Aid (FAFSA), scholarships, and other applications for student and financial aid IAW AR 621-5 and/or current written directives

•    Conduct briefings on ACES programs/services IAW AR 621-5 and/or current written directives

•    Facilitate enrollment in current and emerging ACES Programs in support of the Soldier Life Cycle IAW DoD, Army, and other regulatory guidance

•    Schedule appropriate tests and assessments, read and interpret results, and counsel clients to assess Soldier readiness to participate in various ACES programs

•    Resolve queued Soldier GoArmyEd Customer Relation Management (CRM) cases

•    Prepare reports IAW DoD, Army and other regulatory guidance

•    Use ACES customer management systems, such as the Customer Management Tool (CMT)

•    Support special events as requested by ESO (i.e. college fairs, graduation, etc.)

•    Assist clients in calculating promotion points and preparing promotion point memorandums

•    Maintain personal work area/office in a clean, neat, professional, and orderly manner

•    Ensure computers and peripherals are clean and operational

•    Provide education transition counseling to meet the interests and needs of transitioning Soldiers and Families

•    The primary tool for counselors performing education counseling duties shall be Go Army Ed. Go Army Ed resources shall be utilized at all 1-on-1 counseling sessions

Transition counseling shall include: