Patient Service Rep

We are looking for a Patient Service Rep to support patient registration and front-end administrative operations for a healthcare setting in Pennsylvania. This contract position is ideal for someone who can balance patient-facing service with accurate scheduling, documentation, and submission tasks in a fast-paced onsite environment. The role requires strong attention to compliance standards, comfort working with Epic and ProFile systems, and the ability to coordinate time-sensitive activities with professionalism and care.

Responsibilities:

• Welcome patients and guide them through registration, appointment check-in, and required intake documentation with accuracy and professionalism.

• Coordinate appointment scheduling and related follow-up activities while maintaining organized calendars and timely updates.

• Enter, review, and maintain patient information in Epic Software and ProFile to support accurate records and efficient office workflow.

• Process required submissions and administrative documentation in alignment with established healthcare and compliance procedures.

• Support onsite patient service operations by responding to questions, directing individuals appropriately, and helping resolve routine registration issues.

• Assist with administrative steps related to required candidate screening and ensure all related records are completed and handled correctly.

• Monitor time-sensitive tasks using scheduling and time-management tools, including About Time, to help keep daily operations on track.

• Participate in training activities and apply updated processes, system knowledge, and service expectations to daily work.

• Previous experience in patient registration, patient access, or a similar healthcare administrative role.
• Working knowledge of compliance standards related to patient information, documentation, and front-desk procedures.
• Experience using Epic Software, ProFile, or comparable healthcare systems for registration and record management.
• Strong scheduling and organizational skills with the ability to manage multiple priorities in an onsite setting.
• Familiarity with administrative support for medical services, including document submission and coordination of candidate screening requirements.
• Ability to communicate clearly and professionally with patients, clinical staff, and internal teams.
• Comfortable learning new tools, completing training, and following established procedures with attention to detail.