Application Support Analyst

Applications analyst will be responsible for the operational support for various producivity tools like Jira, Servicenow, Smartsheets and more. Candidates will be the SME for these tools.

The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting and provisioning a variety of tools, and regularly demonstrates creative problem solving.

• Diagnose, escalate and resolve software incidents for vendor-based applications
• Responsible for provisioning user accounts for platforms in App portfolio
• Provide subject matter and technical expertise on applications
• Configure applications to match business needs
• Draft and update use case and technical documentation as needed
• Create troubleshooting guides and knowledge articles

Basic Qualifications

• At least 2 years in a technical role
• Bachelor's degree in computer science or similar field is preferred
• Administering, configuring, and maintaining AI applications
• Experience with custom developed applications and the software development lifecycle is preferred
• Experience leveraging APIs, reporting, and data analytics is preferred