Customer Service Representative

We are looking for a part- time customer-focused, detail-oriented individual to join a healthcare organization in Malvern, Pennsylvania as a Customer Service Representative. This fully onsite role is a contract opportunity with the potential to become permanent and is ideal for someone who learns quickly, communicates clearly, and enjoys helping customers through phone-based support and order processing. The position offers a steady weekday schedule of 28 hours per week and plays an important part in delivering responsive service to internal and external customers.

Responsibilities:

• Handle a high volume of inbound customer calls while providing timely, courteous, and accurate support

• Place outbound calls as needed to follow up on requests, confirm details, and resolve outstanding issues

• Enter customer orders carefully into the appropriate system and verify information for accuracy and completeness

• Respond to service-related questions by identifying needs, explaining next steps, and ensuring a positive customer experience

• Maintain organized records of customer interactions, updates, and order activity to support smooth daily operations

• Coordinate with team members and internal departments to address issues efficiently and keep requests moving forward

• Support onsite customer service operations by managing multiple priorities in a fast-paced environment

• At least 2 years of experience in customer service, call center support, or a similar client-facing role
• Demonstrated ability to manage inbound and outbound phone communication professionally
• Experience with order entry and maintaining accurate data in business systems
• Proficiency in Microsoft Word and Excel, with the ability to complete related assessments if required
• Strong communication skills and a service-oriented approach when assisting customers
• Ability to learn new processes quickly and adapt to changing business needs
• Reliable attendance and availability to work onsite Monday through Friday for 28 hours per week