IT Help Desk Technician

Are you an IT professional who enjoys troubleshooting technical issues and helping people stay connected and productive? We’re looking for an IT Help Desk Technician to provide hands-on technical support in a manufacturing environment.

In this role, you’ll troubleshoot hardware and software issues, support users across the organization, maintain IT equipment, and assist with manufacturing-related technology projects. This is a great opportunity to join a team where your technical skills and customer service abilities will make a direct impact, with the potential to transition into a permanent position.

What You’ll Do

• Troubleshoot and repair computers, hardware, smartphones, printers, phone systems, networks, and software.
• Provide hands-on IT support to employees and resolve technical issues efficiently.
• Use an IT ticketing system to document, track, prioritize, and resolve support requests.
• Assist with Microsoft Windows desktops, virtual desktops, servers, and Microsoft 365 applications.
• Troubleshoot network connectivity and assist with LAN/WAN infrastructure.
• Maintain IT asset inventory and coordinate with technology vendors as needed.
• Create and update online help guides and FAQs to help employees resolve common issues.
• Support IT administrators and engineers with on-site technical needs.
• Assist with technology projects supporting manufacturing operations.
• Participate in an after-hours on-call rotation and provide on-site support when needed.

What We’re Looking For

• An associate degree, technical school training, or relevant computer certifications, along with approximately three years of related IT support experience.
• Experience providing IT help desk, desktop support, or technical service desk support.
• Experience supporting IT systems in a manufacturing environment is strongly preferred.
• Strong troubleshooting skills with Windows desktops, virtual desktops, servers, printers, smartphones, and software.
• Working knowledge of Microsoft Office and Microsoft 365.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, switches, and routers.
• Experience using ticket management systems.
• Excellent customer service, communication, and problem-solving skills.
• Flexibility to assist with after-hours support when necessary, including occasional visits to the local

#ZRTech

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.