Payments and Account Services Manager

Our client, a growing financial institution, is seeking a Payments & Account Services Manager to lead critical member-facing operations and drive performance across payment services. This role blends operational leadership, compliance oversight, and portfolio growth strategy, making it ideal for a motivated professional with banking or credit union experience.

Key Responsibilities

Operations & Service Oversight

• Oversee day-to-day payment and account services operations, including:
• • Debit & credit card portfolios
  • ACH processing and EFT transactions
  • ITM (Interactive Teller Machines)
  • Bill Pay services
  • Share draft accounts
  • IRA processing (ensuring accuracy and compliance)
• Maintain operational excellence, audit readiness, and regulatory compliance, including BSA requirements
• Ensure efficient workflows and continuous process improvement

Card Portfolio Growth & Financial Performance

• Drive growth of debit and credit card portfolios through increased activity and usage
• Manage and optimize net income performance related to card products
• Leverage data analysis, market insights, and member behavior to enhance performance
• Balance growth strategies with effective risk management practices

Leadership & Team Development

• Lead, coach, and develop a high-performing team
• Recruit and retain top talent
• Establish clear performance expectations and track against KPIs and strategic objectives
• Foster a culture of accountability, service excellence, and continuous improvement

Strategy & Member Experience

• Contribute to strategic planning initiatives related to payments and account services
• Enhance the member experience across all service channels
• Collaborate cross-functionally with leadership, IT, and compliance teams

Financial & Compliance Management

• Support budget oversight and cost management within the department
• Ensure compliance with regulatory standards, including BSA and audit requirements
• Maintain accurate reporting and documentation across all service areas

Qualifications & Experience

• 2–5 years of experience in banking or credit union operations
• Hands-on experience with:
• • Credit/debit card operations and disputes
  • ACH processing and EFT
  • Payments and account services functions
• Supervisory or management experience preferred
• Strong understanding of financial institution regulations and compliance standards (BSA knowledge required)
• Experience with IRA processing and account services strongly preferred
• Analytical mindset with the ability to use data to drive decisions
• Excellent leadership, communication, and organizational skills

The Specialized Recruiting Group (part of Express Employment Professionals) office in Tyler, TX offers a tailored approach to professional placement, delivering personalized service that matches the unique needs of both companies and talented candidates. Whether you need highly skilled project staff or are filling a critical role on your team, our workforce solutions are designed to strengthen local business communities across the U.S. Trust us to connect you with the right talent or opportunity, helping your business or career thrive.