Bilingual Front Office Customer Service Representative

Job Summary:
We are seeking a proactive and professional Front Office Team Member who is bilingual in English and Spanish. The ideal candidate excels in a fast-paced environment, adapts quickly to changing priorities, and confidently manages requests from multiple supervisors. A strong commitment to professionalism, punctuality, and accountability is essential, along with the ability to learn quickly, ask questions, and seek clarity when needed. On-the-job training will be provided.

Duties:

• Serve as the primary point of contact for clients and visitors, delivering exceptional customer service in both English and Spanish.
• Manage incoming calls, emails, and inquiries, efficiently routing them as needed.
• Provide administrative support, including scheduling, organizing meetings.
• Prioritize and handle multiple tasks while maintaining professionalism and confidentiality.
• Ensure the reception area is tidy and presentable.
• Consistently demonstrate professionalism in appearance, communication, and conduct.

Requirements:

• Bilingual in English and Spanish, with strong communication skills in both languages.
• Ability to learn quickly, ask questions, and seek clarity to ensure accuracy.
• Comfortable working in a fast-paced environment with changing priorities.
• Strong multitasking and organizational skills with a high level of accountability.
• Professional demeanor with a commitment to punctuality and reliability.
• Previous experience in a front office or administrative role is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.

Job Type: Full-time

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off

Language:

• Spanish (Preferred)

Work Location: In person