Customer Service Representative

We are looking for a Customer Service Representative to support customers and vendors with timely and attentive service in New Holland, Pennsylvania. This Contract to Permanent opportunity is well suited for someone who enjoys resolving questions, handling a high volume of inbound interactions, and ensuring each inquiry is routed or completed accurately. The role focuses on delivering responsive assistance across several service areas while maintaining clear documentation and a positive customer experience.

Responsibilities:

• Respond to customer inquiries by phone and other communication channels, gathering details to understand the nature of each request and determine the best path to resolution.

• Address service-related matters within assigned authority, including questions connected to underwriting, claims, billing, and marketing support.

• Escalate concerns that fall outside established guidelines to the appropriate internal department and follow through to help ensure timely handling.

• Document customer interactions thoroughly and maintain accurate records of requests, actions taken, and outcomes.

• Track recurring service concerns and share patterns with leadership to support issue identification and process improvement.

• Welcome guests in a courteous manner when assigned to front desk coverage and help manage visitor entry into the facility.

• Provide administrative support in the office, including assistance with preparing and assembling renewal mailing materials when needed.

• Contribute to daily operations by taking on additional tasks or special assignments as directed by the supervisor.

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage inbound calls efficiently while maintaining professionalism and accuracy.
• Strong communication skills with the ability to explain information clearly and handle customer concerns with tact.
• Experience documenting interactions and maintaining organized service records.
• Comfortable determining when an issue can be resolved directly and when it should be referred to another team.
• Familiarity with order entry, general office support, or administrative tasks is preferred.
• Ability to work in a fast-paced environment while balancing multiple priorities and meeting service expectations.