Test Center Administrator

We are seeking a dependable, detail-oriented, and customer-focused Test Center Administrator (TCA) to provide one-day coverage at a detail oriented testing center in West Springfield, Massachusetts. The TCA will help ensure a secure, organized, and welcoming testing environment by checking in examinees, verifying identification, conducting security checks, monitoring examinations, and assisting candidates with basic technical issues. The ideal candidate is detail oriented, adaptable, and comfortable following established procedures in a structured, security-focused environment. Key Responsibilities Greet examinees and verify identification according to established testing procedures. Perform required security checks, including the use of security wands. Assist test takers with basic device troubleshooting as needed. Conduct regular walkthroughs of the testing room, approximately every 8–10 minutes, to monitor candidates during examinations. Maintain a secure testing environment and safeguard examination materials. Address candidate questions and resolve or escalate issues promptly and professionally. Ensure each candidate receives a fair, comfortable, and detail oriented testing experience. Identify and report incidents or activities that fall outside established company guidelines. Safeguard the testing center against misconduct and policy violations. When applicable, digitally scan and record candidate fingerprint identification. Perform proactive tasks during slower testing periods to support daily site operations. Maintain knowledge of and follow established testing policies, procedures, and security protocols. Write detailed and accurate reports and correspondence when necessary. Represent the organization's mission, vision, and values through detail oriented conduct and customer service.• High school diploma or equivalent required; additional college coursework is helpful.
• At least one year of face-to-face customer service experience in environments such as retail, hospitality, food service, or similar settings.
• Ability to communicate professionally with candidates and coworkers, both verbally and in writing.
• Comfortable working under pressure in a high-volume setting while managing multiple priorities.
• Proficiency with Windows-based computer systems and common business applications, including Microsoft Office and web browsers.
• Ability to lift up to 40 pounds, bend and stoop as needed, and move through the testing area regularly during the workday.
• Capable of remaining seated or standing for extended periods while maintaining close attention to detail and security procedures.
• Must meet minimum age eligibility requirements for the assignment.