LIBRARY PUBLIC SERVICE SPECIALIST

LIBRARY PUBLIC SERVICE SPECIALIST

LOCATION: Dallas,TX75229|Onsite

COMPENSATION & SCHEDULE

• Pay Rate: $20.00 per hour

• Schedule: Based on library operational needs

• Work Location: Dallas, TX; travel between library locations may be required

ROLE IMPACT

TheLibraryPublicServiceSpecialistIprovidesfrontlinecustomerservice,researchassistance,andtechnologysupporttolibrarypatronsofallages.Thisrolehelpscommunitymembersaccesslibraryresources,locatematerials,navigatedigitalservices,andparticipateineducationalprograms.Successrequiresstrongcommunication,problem-solvingskills,andacommitmenttocreatingawelcomingandinclusivelibraryenvironment.

KEY RESPONSIBILITIES

•Providereferenceandresearchassistanceusinglibrarycatalogs,onlinedatabases,downloadablecontent,andinternetresources.Helppatronslocatebooks,movies,andothermaterials.

•Deliverexceptionalcustomerservicebyassistingpatronswithlibrarycards,circulationprocedures,computers,printing,copying,digitalresources,andbasictechnologytroubleshooting.

•Buildpositiverelationshipswithpatronsandcommunityorganizations.Provideone-on-onecomputerassistance,jobsearchsupport,readingrecommendations,andinformationreferrals.

•Supportlibraryprogramming,communityoutreach,promotionaldisplays,readinglists,presentations,andcollectiondevelopmentunderassignedsupervision.

•Assistwithdailylibraryoperations,includingopeningandclosingprocedures,shelving,checkinginmaterials,curbsideservice,andmaintainingorganizedpublicspaces.Mayoverseebranchoperationswhendesignatedandtravelbetweenlocationsasneeded.

MINIMUMQUALIFICATIONS

•Bachelor'sdegreeinEnglish,LibraryScience,History,orarelatedfield;OR anassociatedegreeor60collegecredithourscombinedwithatleastfouryearsoffull-timefrontlinecustomerserviceexperience.

•Minimumtwoyearsoffrontlinecustomerserviceorlibraryservicesexperienceforcandidatesqualifyingthroughthebachelor'sdegreepathway.

•Demonstratedinterpersonalcommunication,customerservice,criticalthinking,andproblem-solvingskills.Abilitytoassistdiversepopulations,resolveconflictsprofessionally,interpretlibrarypolicies,prioritizeassignments,andworkindependentlyorcollaboratively.

CORETOOLS&SYSTEMS

•MicrosoftOffice(Word,Excel,Outlook,PowerPoint)•Libraryonlinecatalogsandcirculationsystems•Digitallibraryresourcesanddownloadablecontentplatforms•Onlineresearchdatabasesandinternetsearchtools•Publiccomputers,printers,copiers,andbasictroubleshootingtools

PREFERREDSKILLS

•Spanishbilingualproficiencyoradditionallanguageskills.

•Familiaritywithlibraryresearchtechniques,publiclibrarypolicies,collectiondevelopment,andcommunityoutreach.

•Experiencesupportingpublicprograms,digitalliteracy,jobsearchassistance,oreducationalpresentations.

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