Parent Support Representative

This is a remote position.

Qualification Requirements:

Must meet at least one of the following educational/experience requirements:

1. Bachelor’s Degree (in any major; communications, education, or business preferred)
   
2. Associate degree in Business Administration, Education, or a related field
   
3. Previous experience in customer service or parent/family support
   
4. Previous experience working in a school, church, or Christian education setting
   
5. Previous experience with administrative communication, phone support, or email correspondence
   

Customer service and communication experience preferred

Salary:

Hourly pay ranging from $18.00–$22.00, depending on experience, qualifications, and scheduled hours.

Responsibilities:

Respond to parent inquiries by phone, email, and approved communication platforms during assigned working hours.

Assist parents with questions regarding enrollment, school policies, schedules, curriculum, and general school procedures.

Provide parents with accurate information and direct questions to the Director or appropriate staff member when necessary.

Maintain professional, courteous, and timely communication with parents and prospective families.

Assist families with enrollment paperwork, application procedures, and required documentation.

Follow up with parents regarding incomplete forms, upcoming deadlines, school announcements, and scheduled events.

Maintain organized records of parent communications and document follow-up items as needed.

Protect confidential student and family information and use only school-approved systems for communication and recordkeeping.

Share Spencer Christian School’s mission, values, and Christian educational approach with prospective and current families in a professional and welcoming manner.

Communicate parent concerns, complaints, and important updates to the Director in a timely manner.

Participate in virtual staff meetings and training sessions as scheduled.

Maintain a reliable remote work schedule, respond to communications during assigned hours, and notify the Director of absences or scheduling conflicts.