SVP Operations

Overview

The Senior Vice President of Operations is a key member of the executive leadership team and is responsible for the operational performance, financial results, growth, and scalability of the organization’s veterinary hospital network.

This executive will have enterprise-level P&L responsibility for all hospitals, partnering closely with the Finance, People, Operations Leaders, Marketing and Facilities/Real Estate teams to deliver sustainable growth and an exceptional experience for our team, our clients and our pets.

The SVP of Operations will lead the organization’s operating model and ensure that hospitals have the leadership, infrastructure, resources, and processes required to achieve clinical, financial, and organizational objectives.

The role will include strategic integration of acquisition targets, including the transition of acquired hospitals into the organization’s operating model while preserving the strengths and key veterinarians and clinical & customer support team members of the acquired practices.

The SVP will also oversee facilities strategy, major capital expenditures, hospital expansions, renovations, new hospital projects, and other enterprise-wide capital initiatives.

Responsibilities

• Own the operating performance and P&L results for the entire veterinary hospital portfolio.
• Establish and execute annual operating plans, budgets, forecasts, and performance objectives.
• Sustain consistent operating standards while allowing appropriate flexibility for individual hospital markets and communities.
• Drive KPIs related to revenue, EBITDA, labor, productivity, client experience, patient volume, utilization, staffing, and operational efficiency.

• Partner with the Senior Director of Clinical Services and local hospital leadership (Medical Directors & Hospital Managers) to align clinical priorities with operational and financial objectives.
• Establish clear expectations and accountability for Hospital Managers, Regional Operations leaders, and other operational team members.
• Maintain a consistent field presence, spending a minimum of three days per week visiting hospitals (Tuesday to Thursday), with Monday and Friday dedicated primarily to administrative functions.

• Partner with the CEO, Business Development, Finance, Legal, People and Medical leadership throughout the M&A lifecycle.
• Execute operational integration plans for newly acquired veterinary hospitals.
• Translate acquisition strategy into practical post-close operating plans.
• Establish integration priorities, milestones, owners, and measures of success.
• Assess acquired hospital operations, staffing, facilities, technology, vendors, workflows, and financial performance.

• Execute an enterprise-wide facilities and hospital infrastructure strategy.
• Oversee hospital maintenance, facility standards, renovations and new construction.
• Partner with Real Estate, Finance, Operations, and hospital leadership on site selection and facility planning.

• Own the operational strategy and execution of significant CAPEX projects.
• Partner with Finance to establish capital prioritization processes based on financial return, operational need, patient care, safety, and growth objectives.
• Partner with Finance to develop capital budgets, ROI analyses, and investment recommendations.
• Oversee major hospital renovations, equipment investments, expansions, and new hospital development.

• Build scalable systems and processes that support rapid organizational growth.
• Identify opportunities to standardize workflows and eliminate operational inefficiencies.
• Leverage technology and data to improve hospital productivity and decision-making.
  • Ensure enterprise-wide projects are adopted in all hospitals

• Partner with People Operations to attract, retain, develop, and engage hospital leaders and teams.
• Promote a culture centered on patient care, teamwork, accountability, and client service.
• Lead organizational change associated with acquisitions, growth, restructuring, and operational transformation.

Qualifications

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.