Computer (IT) Field Technician

We are a well-established, reputable IT provider with locations and customers across the country. We are seeking to add to our existing team of local field technicians in the Denver, Colorado area and are looking for an experienced field technician. Field Technicians start the work day from home and travel throughout the Denver area. This may also include travel to Colorado Springs and the mountain areas (Glenwood Springs, Rifle, Steamboat, Aspen, etc.). Company vehicle, tools and all equipment are provided.

RESPONSIBILITIES

- Install, configure, and maintain computer hardware and software

- Troubleshoot system errors and network connectivity issues.

- Provide both remote and onsite technical support.
- Hardware/software installations including network cabling, install and mount monitors and TVs, install scanners and printers, etc.
- Ensure periodic backups and remote monitoring of client assets.
- Respond to client tickets in a prompt and timely manner.
- Follow up with doctors office to ensure customer satisfaction.

QUALIFICATIONS

- Proficiency with Windows-based servers, systems, and software, including Server 2019 and higher and Windows 11.
- Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN.
- Experience with network cabling and proficiency with all areas of networking TCP\IP.
- Understanding of virtual machines.
- Excellent customer service, reporting, follow through, and time management skills.
- Physical ability to lift and install servers, computers, monitors, wall- and ceiling-mounted monitor arms, printers, scanners, etc.

Some out of area/state travel may be required.
A company vehicle is provided.