Technical Support Technician - Electro-mechanical

Technical Support Technician - 6 months Contract to Direct

Seeking a Technical Support Technician with strong electrical and mechanical troubleshooting experience. Ideal candidates have maintained electromechanical equipment such as printing presses, factory machinery, compactors, conveyors, or similar industrial equipment.

Key Responsibilities:

• Provide technical support to customers and field service technicians by phone, text, email, and video.
• Troubleshoot electrical and mechanical equipment and guide customers through solutions.
• Troubleshoot relay logic, relays, solenoids, coils, and electrical controls.
• Read and interpret electrical schematics, wiring diagrams, risers, and CAD drawings.
• Check components such as coils for proper resistance and identify faulty equipment.
• Document technical issues and solutions and identify recurring problems.
• Assist with troubleshooting guides, technical bulletins, and training materials.

Qualifications:

• Electrical and mechanical troubleshooting experience.
• Strong understanding of relay logic and large relay systems.
• Ability to read electrical schematics.
• Prior rigging system experience is a plus.
• Strong communication and customer service skills with patience to walk customers through troubleshooting.
• Industrial maintenance, field service, electrician, sound technician, or similar background preferred.

We are a firm focused in the STEM Talent Arena; Science, Technology, Engineering and Math.

We build and have long term relationships with our clients and represent our clients transparently. We pride ourselves in understanding a candidate's skill set, and the culture and work environment that is a best fit for both the candidate and the client.