Bilingual Customer Service Support Agent

BILINGUAL CUSTOMER SERVICE SUPPORT AGENT

Location:  North County Inland near Rancho Bernardo

Hours: Monday-Friday Daytime Hours TBD

RESPONSIBILITIES INCLUDE:

·         Answer inbound calls regarding cancellations and general customer care calls (product, pricing, billing, payments, etc.)

·         Verify customer account information and make any necessary changes to system.

 ·         Must be able to assess any issues uncovered during the call and route the call to the appropriate group within the company.

·         Customer Service Representative is responsible for attempting to save the customer from cancelling by using customer care tools provided.

·         Properly document every call using systems provided.

·         Meet department call metrics and guidelines provided by Lead/Supervisor

·         Provide exceptional customer service

REQUIREMENTS INCLUDE:

·         1+ years customer service experience working in a Call Center Environment.

·         Prior experience with Client retention activities.

·         High attention to detail and accuracy.

·         Excellent communication skills – In writing and verbal.

·         Strong organizational skills.

·         Ability to work in a fast-paced work environment.

·         Ability to organize and prioritize work.

PHYSICAL REQUIREMENTS:

• Sitting 20+ hours a week
• Walking 1-10 hours a week
• Standard hearing and visual with ability to read printed material
• No protective clothing or equipment required

COMPENSATION:     $23.00 – For English Speaking Candidates

                                    $24.00 – Bilingual Spanish/English

                                    $25.00 – Bilingual French/English

                                    With Monthly "Perk/Commission" Potential

As a Sedona Staffing contracted employee you are eligible for the following benefits:

·         Medical

·         Dental

·         Vision

·         Short-term Disability Insurance

·         Life and AD&D insurance

If qualified and interested, please email resume  or call our San Diego office 

Sedona Staffing is a nationally ranked work force management group celebrating 35 years’ of business, and provide Clerical, Accounting, Industrial, Marketing, Medical, IT, Engineering and Professional Associates to companies in need of temporary, long term or direct hire placement of employees.  With 28 branches nationwide, we are committed to continued growth and delivering a high standard of quality service. 

If you are not already registered with Sedona Staffing, please be prepared to be asked to apply online and send a resume that highlights your experience for this opening.  

Sedona is an Equal Opportunity Employer.

Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.