Membership Specialist

Membership Specialist & Receptionist

Position Summary

The Membership Specialist & Receptionist supports member enrollment, account management, membership renewals, and ongoing member services while serving as the first point of contact for visitors and callers. This position helps ensure a welcoming office environment and delivers a positive, professional experience for members, guests, and staff.

Responsibilities

• Manage member enrollment activities and assist with new member applications.
• Maintain and update member accounts and records.
• Process and support membership renewals.
• Provide responsive assistance to members regarding membership questions and services.
• Serve as the first point of contact for incoming phone calls, visitors, and guests.
• Greet visitors, direct inquiries to the appropriate staff member, and maintain a professional reception area.
• Assist with general office administration, including mail, filing, data entry, and document management.
• Monitor and respond to general inquiries, directing requests to the appropriate department as needed.
• Provide administrative support to staff and assist with other office duties as assigned.

Preferred Qualifications

• Entry-level experience in membership services, customer service, reception, or administrative support.
• Strong communication and interpersonal skills.
• Professional, friendly, and customer-focused approach.
• Good organizational skills and attention to detail.
• Proficiency in Microsoft Office and general computer applications.
• Ability to manage multiple tasks, maintain accurate records, and work effectively as part of a team.