IT Support Technician

Cedar Rapids, IA

On-site MondayFriday, 8:00 AM5:00 PM

$23$35/hour

Long-term, year-over-year contract

About the Opportunity

We are looking for an IT Support Technician to support engineering lab environments for a leading global aerospace and defense technology organization.

This is a great opportunity for someone early in their IT career who wants to get into a major aerospace environment, gain hands-on experience, and continue developing their technical skills.

This is not a traditional help desk position. The role is very hands-on and ticket-driven, supporting the day-to-day technology needs of highly skilled engineers working in specialized lab environments.

Depending on the needs of the team, you could be troubleshooting an engineers technical issue, setting up a new workstation, replacing or configuring hardware, supporting Windows systems, completing maintenance, or handling other hands-on IT requests.

You do not need to be an advanced systems engineer. Someone with 6 months to 1+ year of IT experience and the right personality can be a great fit.

What Youll Be Doing

• Work through IT support tickets based on the needs of the engineering teams
• Set up, configure, and support computer workstations
• Provide hands-on hardware and software support
• Troubleshoot Windows computers and related technology
• Support highly technical engineers with their day-to-day IT needs
• Provide professional, white-glove support to end users
• Perform system maintenance and upgrades
• Assist with small and local infrastructure environments
• Work directly with engineering and IT teams
• Communicate with users regarding technical issues, outages, and maintenance
• Create and maintain technical documentation
• Gain exposure to Linux environments, including Red Hat and Ubuntu
• Support both current and legacy technologies
• Take on additional hands-on IT responsibilities based on the needs of the team

What Were Looking For

• 6 months to 1+ year of hands-on IT experience
• Help desk, desktop support, technical support, field support, internship, or similar experience
• Windows troubleshooting experience
• Basic computer hardware and software knowledge
• Comfortable setting up and troubleshooting workstations
• Strong customer-service mindset
• Great personality and strong communication skills
• Professional and comfortable supporting engineers and technical users
• Someone who takes ownership of issues and wants to help
• Willingness to learn new technologies and take on different responsibilities
• High school diploma or equivalent

Nice to Have

• White-glove or high-touch IT support experience
• Linux experience
• Red Hat or Ubuntu exposure
• Enterprise IT experience
• Experience supporting engineering, lab, manufacturing, or infrastructure environments

These are preferred skills, not requirements.

Supporting High-Level Engineers

A major part of this position is directly supporting highly skilled engineers who depend on their workstations and lab technology to do their jobs.

When an engineer has an IT issue, youll be one of the people they rely on to get them back up and running. That makes personality, communication, responsiveness, and professionalism extremely important.

Were looking for someone who enjoys working with people and understands that great IT support isnt just about fixing the technology. Its also about providing a great experience to the person youre supporting.

White-glove support experience is a huge plus for that reason.

Long-Term Career Growth

This is a long-term, year-over-year contract, and we currently have individuals who have been on the team for 3+ years.

For someone building an IT career, the biggest advantage is the exposure. Youll be working inside a major aerospace and defense technology environment, supporting engineers and gaining experience with engineering labs, workstations, hardware, Windows, Linux, infrastructure, and specialized technology.

As you build your experience and technical knowledge, there is significant opportunity to grow your skill set and become exposed to different areas of IT within a large, technology-driven organization.

Why Join?

You dont need to know everything coming in.

Were looking for someone with a good IT foundation, a great personality, strong customer-service skills, and the motivation to learn.

If you have some IT experience and want to get your foot in the door within aerospace technology, this is an opportunity to gain hands-on experience that goes well beyond a typical entry-level help desk role.

This is a Contract to Hire position based out of Cedar Rapids, IA.

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Cedar Rapids, IA.

This position is anticipated to close on Nov 9, 2026.

This is a fully onsite position in Cedar Rapids,IA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.