Order Fulfillment Specialist

The Order Preparation Specialist is responsible for advancing order flow, answering questions from customers and internal staff, and removing roadblocks on orders. Duties in a nutshell: gathering pertinent data points to place in orders; dispatching movement; communicating with customers and vendors by phone and email; establishing strong relationships with customer contacts and vendors; conducting quality checks; and assisting with any additional tasks and responsibilities as may be deemed necessary by management.

Status: Temp-to-Hire

Location: Gainesville

Salary: $19.75/Hour

Schedule: 

• Mon-Fri (5 days/week), between 8:00am-6:00pm (shift assigned by supervisor)
• Once converted to Client payroll, hybrid schedule (4 days in office, 1 day at home)

Duties and Responsibilities in detail:

• Initiate the vehicle transport life cycle by managing accurate data collection, order submission, dispatch for movement to the correct entity, and participating in all order phases to ensure customer satisfaction.
• Negotiate and resolve transport issues and solutions while balancing customer needs with operational constraints.
• Effectively manage direct communication with customers, both FMCs as well as their clients.
• Address questions and offer solutions to customers, both internal and external, using sound judgement to resolve issues, reduce delays and enhance the customer experience following all standard processes to completion.
• Manage details of each request placing information in specific areas of the order to ensure full understanding?of customer requirements.
• Monitor and manage team dashboard and views to complete tasks and keep orders moving.
• Organize daily activities to ensure completion through provided tools. Respond to emails promptly and courteously, within the industry standard of 4 hours.

Skills and Experience:

- 1-2 years experience in a call center, customer service or sales preferred.
- High School Diploma or equivalent will be accepted too. 
- Exhibit good written and verbal communication skills – emailing and calling customers to clarify 
- Possess good computer/data entry skills – mining information from emails and entering into PARS system 
- Problem solving skills – ability to learn our business to help resolve issues
- Have ability to analyze work and notice trends – forward thinking
- Exhibit critical thinking skills and the ability to use knowledge, facts, and data to effectively solve problems.
- Demonstrate financial understanding while balancing customer needs and company obligations.
-  Demonstrate the ability to manage time effectively and follow through to completion.

Our mission:
Consistently provide client experiences focused on what they value most.

At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!