Tourist Information Counselor

THE POSITION

Are you excited to help travelers discover the best of Pennsylvania and make their journeys unforgettable? Start a meaningful career as a Tourist Information Counselor with the Pennsylvania Department of Transportation (PennDOT). In this role, you will help travelers learn about all that Pennsylvania has to offer while guiding them with clear, helpful information. Your work will shape positive experiences for visitors and strengthen the state's tourism efforts. Apply today to join a team that values communication, service, and pride in representing the Commonwealth!

DESCRIPTION OF WORK

This position provides direct support to travelers by offering accurate information, maintaining Welcome Center operations and assisting with tourism outreach. The role helps promote Pennsylvania destinations and ensures a positive experience for all visitors. As a Tourist Information Counselor, you will perform the following duties:

• Visitor Assistance: Provide travel information, directions, and lodging guidance to guests
• Tourism Outreach: Support special programs, travel shows, and partnership activities to promote Pennsylvania destinations
• Center Operations: Open and close the Welcome Center, maintain displays, and keep literature organized
• Inventory Management: Receive, store, and track literature and supplies for daily use
• Issue Response: Address routine concerns, resolve issues, and contact appropriate personnel when needed
• Reporting Duties: Prepare daily reports and maintain accurate counts of visitor interactions and activity details

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours/week
• This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday. Temporary hours of operation are 9:00 AM to 5:30 PM.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Delaware County PennDOT Welcome Center: I-95 North: I-95 northbound, 1/2 mile north of PA/DE border, Linwood.
• You must have the ability to report to work within 1-hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public.
• High school diploma or equivalent.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
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