Senior Customer Advocate Coordinator

Location: Rhode Island – statewide travel to customer sites; no office reporting required
Pay Rate: $27/hr
Duration: Through November 5, 2027

Schedule: Travel approximately 3 times per week to Community Action Program (CAP) agencies throughout Rhode Island. Candidates must have their own vehicle, and mileage is reimbursed for travel beyond the equivalent daily round-trip commute to Johnston, RI.

About the Role:

As a Customer Advocate Coordinator, you’ll work directly with income-eligible customers and community organizations to help customers access energy assistance programs, manage their energy costs, and understand available resources. You’ll also serve as an advocate for these customers within RI Energy, helping improve programs and strengthen community partnerships.

Key Responsibilities:

• Assist customers with billing questions, payment arrangements, LIHEAP, outage preparedness, and energy efficiency programs.
• Build and maintain relationships with community agencies and advocacy organizations to promote available assistance programs.
• Manage customer referrals and coordinate tailored support for customers with special needs.
• Participate in community outreach events and educate customers about available resources.
• Gather customer feedback and help inform the development of programs serving income-eligible communities.
• Prepare and distribute training materials, brochures, and supporting documentation.
• Serve as a knowledgeable resource for fellow Customer Advocate team members.
• Ensure processes comply with company policies and applicable regulations.

Requirements:

• Bilingual communication skills required; Spanish preferred.
• Bachelor’s degree preferred.
• At least 3 years of related customer advocacy experience.
• Strong customer service, communication, conflict resolution, and stakeholder relationship skills.
• Experience supporting low-income customers or working with social service programs is highly desirable.
• Proficiency in Microsoft Office.
• Ability to travel statewide using your own vehicle.

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