Member Services Representative - Now Hiring

Member Services Representative

Location: Ann Arbor, MI

About the Opportunity

Join a member-focused financial institution that prides itself on delivering exceptional service, building lasting relationships, and creating a welcoming environment for both members and employees. This is an excellent opportunity for a customer service professional who enjoys helping others, solving problems, and being part of a collaborative, family-oriented team.

The Ann Arbor branch is known for its friendly, down-to-earth culture. Team members genuinely enjoy working together, support one another, and take pride in providing outstanding service to every member who walks through the door.

Position Summary

The Member Services Representative is responsible for assisting members with a variety of financial products and services while providing administrative support to the lending team. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes initiative when challenges arise.

Key Responsibilities

• Open, close, and maintain member accounts.
• Assist members with account inquiries, service requests, and financial products.
• Answer incoming phone calls and provide exceptional member support.
• Process account maintenance requests, address changes, stop payments, check orders, travel notices, and wire transfers.
• Assist with legal account matters, including guardianship, power of attorney, conservatorship, and related documentation when applicable.
• Provide administrative and clerical support to the loan department.
• Prepare and distribute loan packages and supporting documentation.
• Maintain accurate records, filing systems, and member information.
• Communicate with members and internal departments regarding loan and account requests.
• Support branch operations and assist with additional duties as needed.

What We're Looking For

Required Qualifications

• Excellent customer service and interpersonal skills.
• Professional, friendly, and welcoming demeanor.
• Strong verbal communication skills.
• Team player who willingly jumps in to help wherever needed.
• Strong work ethic with a commitment to delivering exceptional service.
• Ability to multitask and work efficiently in a busy branch environment.
• Very open to entry level candidates.

Schedule

• Monday through Friday
• Day shift schedule
• No current weekend requirements
• Dedicated lunch and break periods

Training & Development

• Hands-on branch training and shadowing.
• Ongoing learning through online training resources.
• Exposure to financial regulations, member service operations, and lending support functions.
• Supportive leadership focused on employee growth and development.

Benefits Highlights

• Comprehensive benefits package with minimal employee out-of-pocket costs.
• Generous paid holiday schedule.
• Retirement savings programs with employer contributions.
• Long-term career growth opportunities within a stable organization.
• Positive, team-oriented workplace culture.

Why Apply?

If you're someone who enjoys helping people, takes initiative, embraces challenges, and wants to be part of a supportive team that values both hard work and relationships, we'd love to hear from you. This is an opportunity to build a long-term career with an organization that truly puts its members and employees first.

Job Type & Location

This is a Permanent position based out of Ann Arbor, MI.

Pay and Benefits

The pay range for this position is $36270.00 - $46345.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

See email from Andrea Klebba

Job Type & Location

This is a Permanent position based out of Ann Arbor, MI.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully onsite position in Ann Arbor,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.