Front Office Manager FOM

Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Paid time off

Front Office Manager
Benefits/Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment

What Makes a Front Office Manager?
As a key player in the property leadership team, the Front Office Manager partners closely with the General Manager to steer and elevate the property's operations. Reporting directly to the General Manager, the FOM embodies the highest standards of ethical leadership, driving the property towards its business goals with passion and integrity.

Job Summary
We are seeking a positive, friendly, and experienced Front Office Manger (FOM) to organize and oversee daily operations of our facilities. As a FOM, you will provide strategic direction for the company and supervise the activities of our diverse workforce. 

The FOM will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The FOM must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork. 

Responsibilities

• Oversee the work of all employees and set clear objectives
• Hire qualified personnel according to standards set forth by the company
• Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
• Manage budgets and expenses, analyze and report on financial information
• Develop and implement a strong marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate 
• Resolve issues that arise with maintenance, equipment, and renovations
• Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
• Conduct regular inspections of the facility and uphold strict compliance with health and safety standards

Qualifications

• Proven experience as a Hotel Manager/FOM is preferred
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Well-versed in hotel management best practices and relevant laws/guidelines
• Ability to resolve issues with a customer-focused orientation
• An outgoing personality
• Excellent communication skills
• Strong organizational and time-management skills
• Bachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred

Ideal Skills & Qualities:

• Communication and Problem-Solving: Strong skills in these areas.
• Leadership Development: Ability to cultivate leadership qualities in all staff.
• Relationship Management: Maintain positive relationships with the management company, property owners, and clients.