Service Representative - Warehouse Support

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

SERVICE REPRESENTATIVE - Yard / Warehouse Support


ROLE PURPOSESupports safe, accurate, and efficient yard and warehouse operations by handling material, preparing customer orders, maintaining work areas, and assisting customers and coworkers at the branch.

 | Primary ownership | Yard organization, material handling, order staging, loading/unloading, and branch housekeeping
| Works closely with | Account Coordinators, Field Specialists, Fabrication Specialists, Inventory, Purchasing, and branch management
 
ESSENTIAL DUTIES·      Receive, unload, count, and place incoming material in the location directed by Inventory or branch management; promptly report shortages, overages, or visible damage.
·      Pull, stage, label, and assemble customer orders using the approved sales order, pick ticket, transfer, or other source document.
·      Verify item identity and quantity before material is released for pickup, delivery, transfer, or fabrication; escalate discrepancies rather than making undocumented substitutions.
·      Safely load and unload customer, vendor, and company vehicles using only equipment the employee is trained and authorized to operate.
·      Assist customers courteously during pickup and direct pricing, credit, order-change, and product-selection questions to the Account Coordinator or sales team.
·      Return stock and tools to their assigned locations and help maintain clear aisles, organized racks, clean shop areas, yard areas, and concrete surfaces.
·      Inspect assigned tools and material-handling equipment before use and report damage, defects, or maintenance needs immediately.
·      Complete required receiving, staging, loading, transfer, and equipment documentation accurately and on time.
·      Maintain working knowledge of commonly handled products so items can be identified, stored, and handled safely.

ACCOUNTABILITY & PERFORMANCE EXPECTATIONS·      Order accuracy: Material pulled and staged matches the approved document, with discrepancies reported before release.
·      Safe material handling: Loads are handled with the correct equipment and methods without preventable damage or unsafe conditions.
·      Yard readiness: Assigned work areas, tools, and staging locations remain clean, organized, and ready for use.
·      Documentation: Required counts, receipts, load records, and issue notes are complete and timely.
·      Customer handoff: Customers receive prompt, professional assistance and are directed to the correct team member when a request is outside this role's authority.

MINIMUM QUALIFICATIONS & JOB REQUIREMENTS·      Previous yard, warehouse, material-handling, or customer-service experience is preferred.
·      Ability to identify, count, organize, and safely handle industrial and oilfield products.
·      Ability to use a cell phone, tablet, barcode device, and basic computer applications used by GSS.
·      Ability to follow written and verbal instructions and complete basic operational documentation.
·      Strong communication, teamwork, follow-through, and organizational skills.
·      Valid driver's license and an acceptable driving record when operation of a company vehicle is assigned.
·      Reliable transportation to and from work and the ability to work assigned hours.


Physical requirement note: The employee must be able to perform the essential functions of the position, including lifting and handling materials weighing up to 50 pounds, with or without reasonable accommodation.