Technical Support Specialist

An electric utility client is looking for a hands-on Outage Management Systems (OMS) Technical Support Specialist who will provide subject matter expertise supporting the Outage Management System (OMS) application.

Location: Hybrid in Southern California /possible Remote

RESPONSIBILITIES

• Provide SME supporting the CGI Outage Management System (OMS) application.

• Scope includes operational and maintenance support.

• Support PST working hours. Must support on-call duty support rotation shared with existing team.

• Assist with system logic, processes, and data particularly as it relates to OMS-related projects, customer communications, and operational activities.

• Contribute to the upcoming database and operating system (OS) server upgrades. This would involve tasks such as OMS configuration, testing and other hands-on support.

• Collaborates directly with IT team maintaining, improving, and implementing communications, hardware, and software infrastructure

• Experience performing data analysis

• Support data requests from SQL databases specific to electrical utility events.

• Designs, administers and monitors grid application software configurations.

• Create and execute shell scripts and/or python code.

• Writes and reviews documentation to describe configuration processes, logic, and test plans.

QUALIFICATIONS:

• Bachelor’s degree

• Maintenance experience with back-office support of the Outage Management System

• Electrical Utility or similar.

• OpenGrid Network,

• SQL database,

• python,

• windows server maintenance,

• and operational support.