BDC Representative

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Dealer Liaison is responsible for managing Auto Collision Group Inc. relationships with individual customers and auto dealerships.
 
Summary of Duties:
·       Generate new business opportunities through prospecting within independent customers and dealer market.

·       Check in vehicles and tag vehicles. 

·       Manage a preferred network of auto dealers.

·       Follow up on new leads and referrals resulting from field activity in both customers and auto dealers.

·       Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers. 

·       Identify sales prospects and contact these and other accounts assigned to you.

·       Provide high quality customer service

·       Provide information to facilitate problem resolutions

·       Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc. 

·       Prepare action plans and schedules to visit representatives from accounts assigned to you. 

·       Act as a liaison between dealerships and all of Auto Collision Group, Inc.  internal departments.

·       Collect purchase orders for all warranty and internal work completed for dealerships.

·       Conducts routine tasks as directed

·       Closely supervised with little latitude for independent judgment

 
Qualifications:
Education: High School Diploma. Driver’s license required.
Experience: Customer Service: 1 year (Preferred)
Computer Skill: Basic knowledge of computer skills including data entry. Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
 
Other Skills: 
·       Ability to present a positive and professional image to all customers
·       Ability to work independently and as a team member
·       Strong client management and relationship building skills
·       Competitive, goal oriented, and coachable – receptive to feedback
·       Effective oral and written communications skills 
·       Attention to detail and strong mathematical aptitude.
·       Self-starter who is highly organized 
·       Able to handle multiple projects and assignments with attention to detail
·       Problem solving, well organized, detailed oriented and accurate.
 
Additional Preferred Skills/ Experience: 
·       Proficient in CCC One software.
·       Strong negotiating skills