Account Manager - Custom Sales

Job Title: Account Manager

Department: Sales – Custom Department 

Reports To: Custom Sales Manager

Location: Tempe, AZ (On-site)

Salary: $40,000 with 3% commission

ABOUT BRANDED BILLS

Branded Bills is a fast-growing, innovative company specializing in high-quality, custom headwear and apparel. We pride ourselves on creating unique products that combine style, comfort, and exceptional craftsmanship. Our dedication to excellence has earned us a reputation as a trusted provider of branded merchandise for businesses, organizations, and individuals. We're looking for team players who are eager to collaborate, can be flexible in a fast-paced environment, and who are forward-thinking innovators willing to push past the status quo. 

ROLE SUMMARY

As a Branded Bills Account Manager (AM), you are responsible for managing and nurturing client relationships, ensuring their needs are met, and driving the growth of assigned accounts. This role involves acting as a liaison between clients and internal teams, identifying opportunities for upselling, and delivering exceptional service to achieve high client satisfaction and retention. The ideal candidate is detail-oriented, customer-focused, and skilled at managing multiple accounts.

KEY RESPONSIBILITIES

Client Relationship Management:

• Serve as the main point of contact for assigned clients, addressing their needs and concerns promptly.

• Build and maintain strong, long-term relationships with key stakeholders.

Account Growth and Development:

• Identify opportunities to upsell or cross-sell additional products and services.

• Develop and implement account strategies to achieve revenue growth and client success.

Performance Monitoring and Reporting:

• Ensure all agreements align with both client and company objectives.

• Track account performance, including revenue, satisfaction metrics, and KPIs.

• Prepare and deliver regular reports to clients and internal leadership.

Market Insights:

• Stay informed about industry trends, competitor activities, and client-specific developments.

• Provide strategic recommendations based on market insights to improve client outcomes.

QUALIFICATIONS

Required

• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).

• 3+ years of experience in account management, client services, or sales.

• Proven track record of managing multiple accounts and meeting performance goals.

• Strong knowledge of CRM software (e.g. HubSpot) and project management tools.

• Excellent communication, negotiation, and problem-solving skills

What We Offer

•      Competitive salary commensurate with experience

•      Comprehensive medical, dental, and vision benefits

•      401(k) with tiered company match and profit sharing

•      Flex PTO

•      Employee discount on all Branded Bills products

•      Parental leave

Branded Bills is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.