Medical Secretary - Now Hiring

Job Description

This on-site Medical Secretary role provides essential behind-the-scenes support in a busy hospital or high-volume medical clinic environment. The position focuses on managing physician schedules, coordinating patient appointments, handling insurance pre-authorizations, and maintaining accurate medical records using Epic and other electronic medical record systems. You will play a key role in ensuring smooth clinic operations and efficient patient access without direct, face-to-face patient interaction.

Responsibilities

• Support the schedules and patient volumes for 34 physicians, ensuring appointments are accurately booked and coordinated.
• Utilize Epic software and other electronic medical record systems to schedule patient appointments and update records.
• Answer incoming phone calls promptly and professionally, routing calls and providing information as needed.
• Obtain insurance pre-authorizations for surgeries, appointments, check-ups, and other procedures prior to patient visits.
• Contact physician offices and hospitals to request and obtain pre-operative results and other clinical information.
• Verify patient insurance coverage on a daily basis and document information accurately in the medical record.
• Apply strong knowledge of insurance companies, coverage rules, and authorization processes to support patient access.
• Call physician clinics to obtain customer scans and other diagnostic reports needed for patient care.
• Manage and maintain medical records and documentation in accordance with established procedures.
• Provide excellent customer service over the phone, ensuring clear communication with patients, providers, and other offices.
• Collaborate with clinical and administrative staff in a back-office environment to support efficient practice operations.

Essential Skills

• High school diploma required.
• At least 2+ years of experience in a medical front desk, medical secretary, patient access, or back office role within a hospital or high-volume medical clinic.
• Previous experience using Epic electronic medical record software, strongly preferred to enable quick ramp-up.
• Proficiency with electronic medical record (EMR) systems and medical records management.
• Strong customer service skills, especially in a healthcare setting.
• Solid understanding of medical terminology.
• Demonstrated knowledge of insurance companies, coverage requirements, and pre-authorization processes.
• Experience with patient scheduling in a healthcare environment.

Additional Skills and Qualifications

• Experience working in a back-office, nonpatient-facing medical environment.
• Ability to manage multiple physician schedules and high patient volumes efficiently.
• Strong phone communication skills and professional telephone etiquette.
• Attention to detail when verifying insurance, documenting information, and updating medical records.
• Ability to work independently while collaborating effectively with clinical and administrative teams.
• Familiarity with healthcare workflows and coordination with hospitals and physician offices.

Work Environment

This position is fully on-site in a back-office setting located in Baltimore, Maryland, within a hospital or high-volume medical clinic. The role follows a daytime schedule, typically from 8:00 a.m. to 4:30 p.m. You will work primarily with Epic and other electronic medical record systems, phones, and standard office equipment in a professional clinical office environment. The dress code is business casual, reflecting a professional yet comfortable atmosphere suitable for administrative healthcare work.

This is a Contract to Hire position based out of Baltimore, MD.

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Baltimore, MD.

This position is anticipated to close on Nov 7, 2026.

This is a fully onsite position in Baltimore,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.