Customer Service Representative

Position Summary

Performance-to-Hire!

We are looking for a friendly, organized, and dependable Customer Service Representative to join our team. This position will be responsible for providing excellent customer service, answering customer questions, coordinating appointments and projects, and assisting with day-to-day office operations.

The ideal candidate is professional, detail-oriented, comfortable speaking with customers by phone and email, and able to manage multiple tasks in a fast-paced office environment.

Key Responsibilities

• Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner
• Assist customers with questions regarding products, services, pricing, scheduling, and project status
• Make outbound calls to customers regarding appointments, project updates, payments, and follow-ups
• Respond to customer emails, text messages, and other communications in a timely manner
• Enter and maintain accurate customer information in company systems
• Follow up with customers to ensure a positive experience and address any concerns
• Communicate customer needs and project updates to sales, installation, and management teams
• Assist with processing payments, invoices, and account-related questions when needed
• Maintain organized customer records and documentation
• Resolve customer concerns professionally and escalate issues to management when appropriate
• Assist with general administrative and office duties as needed
• Follow company procedures and help maintain a positive, professional customer experience

Qualifications

• Previous customer service or office experience preferred
• Excellent verbal and written communication skills
• Professional and friendly phone manners
• Strong organizational and time-management skills
• Ability to multitask and prioritize responsibilities
• Strong attention to detail and accuracy
• Comfortable using computers, email, and customer management software
• Ability to learn new software and company systems quickly
• Ability to work independently as well as part of a team
• Reliable, punctual, and dependable
• Positive attitude and willingness to help customers and coworkers

Preferred Skills

• Experience working in a customer service, scheduling, or administrative position
• Experience with CRM or customer management software
• Experience handling customer payments or account information
• Strong problem-solving and follow-up skills
• Ability to remain calm and professional when dealing with difficult customers