Customer Service Representative - Food/Beverage Logistics

The on-site Customer Service Representative (Partner Manager) position is responsible for all operational support of a designated group of the Company’s sales agents/brokers and their respective customer bases. Specifically, the position’s primary responsibilities mirror the Company’s core logistical business components (One Source Solution and Just-in-Time Delivery) and include, but are not limited to:

• Developing client relationships with the existing customer base. The primary focus is on customer retention and excellent customer service. Interaction at the customer level occurs on a daily basis, and increases with the assignment of additional accounts.
• Executing sales and purchase orders.  Delivering timely shipments to our customer base as well as all logistical efforts in meeting the dates established on a customer purchase order.   Placing necessary POs with vendors and corresponding Sales Orders for customers.
• Third party vendor interaction. The PM will work closely with the product refiners / manufacturers, company distribution centers, and carrier network in order to meet customer requirements. PM must be able to professionally and effectively interact with each.
• Building product knowledge. In order to interact with experienced brokers and purchasing agents, PM’s must familiarize themselves with our products, which total more than 300 SKU’s across 13 distinct item groups.
• Support food safety commitment. Position will play a vital role in filling the Company’s commitment to its BRC certification and standards. Individual will be trained on necessary SQF procedures such as: lot control, complaint procedures, new product procurement, quality holds, supplier approvals, stock rotations, recalls, and traceability efforts.
• Deliver exceptional customer service to partners, addressing any concerns or needs promptly.
• Booking LTL and FTL shipments with various transportation carriers to ensure freight is moving timely.
• Ideal/preferred candidates will possess experience with liquid/bulk load transportation with the food or beverage industry. Experience booking and tracking LTL and FTL shipments with carriers is also preferred.  

For more than 50 years, ICI Foods has helped food and beverage businesses throughout the United States source quality ingredients with responsive service, market expertise, and dependable supply. From large-scale manufacturers to local growing brands, we support customers across a wide range of industries with a broad portfolio of ingredients, backed by trusted supplier relationships, just-in-time deliveries, strong food-safety practices, and online tools for simplified purchasing and order management.