Hotel Front Desk Agent

Shifts Available:

• 2nd Shift: 3:00 PM – 11:00 PM
• 3rd Shift (Night Audit): 11:00 PM – 7:00 AM

About Us:

At SpringHill Suites Durham City View, we deliver a fresh, stylish, and seamless experience for every traveler. Located in the heart of downtown Durham, our front office team is the heart of our hotel—creating warm first impressions, assisting guests around the clock, and keeping our operations running smoothly day and night.

Position Overview:

We are seeking dependable, guest-focused, and detail-oriented team members to join our front office department. Whether you excel in welcoming evening travelers during 2nd shift or prefer the quiet efficiency and financial auditing of the overnight 3rd shift, we have an exciting opportunity for you!

Key Responsibilities:

For Front Desk Agents (2nd Shift - 3:00 PM to 11:00 PM):

• Guest Check-In & Service: Warmly welcome arriving guests, handle room assignments, process payments, and answer inquiries to make every stay memorable.
• Local Expert: Share local recommendations for Durham dining, cultural spots, and entertainment.
• Coordination: Manage incoming calls, make reservations, and communicate effectively with housekeeping and maintenance teams.

For Night Auditors (3rd Shift - 11:00 PM to 7:00 AM):

• Financial Reconciliation: Run end-of-day property management system reports, balance daily transactions, and audit shift accounts.
• Overnight Hospitality: Assist late-night arriving guests, address night requests, and prepare key reports for the morning management team.
• Safety & Security: Conduct overnight security walkthroughs and maintain a safe, peaceful environment for guests.

Qualifications & Requirements:

• Experience: Previous hotel front desk, night audit, or customer service experience preferred (retail, hospitality, or administrative).
• Shift Availability: Must be available for scheduled shift hours (3:00 PM–11:00 PM or 11:00 PM–7:00 AM), including weekend and holiday rotations. Please specify your shift preference in your application!
• Technical Skills: Basic computer proficiency required; familiarity with hotel Stay PMS or basic accounting/bookkeeping is a plus.
• Communication & Reliability: Excellent interpersonal skills, strong problem-solving ability, and high dependability.

What We Offer:

• Competitive hourly pay
• Employee travel discounts across hotel brand properties
• Supportive team culture and hands-on leadership
• Opportunities for growth and advancement in hospitality management

SpringHill Suites Durham City View is an Equal Opportunity Employer.