Front Desk Receptionist

The Receptionist serves as the first point of contact for the law firm, managing front desk operations, handling high-volume phone communications, and supporting attorneys and legal staff with general administrative duties.

Key Responsibilities

Phone & Call Management

• Efficiently operate a multi-line telephone system, managing high-volume incoming calls.
• Screen, answer, and route incoming calls to the appropriate attorney, paralegal, or staff member.
• Take accurate, detailed messages and relay them promptly.
• Provide basic firm information and handle routine client inquiries with professionalism and discretion.

Front Desk & Client Relations

• Warmly greet and welcome clients, visitors, vendors, and court messengers.
• Notify appropriate staff upon client arrival, so they may greet and collect their client.
• Maintain a clean, organized, and professional reception area and lobby.

Administrative & Legal Support

• Schedule appointments, consultations, and manage conference room bookings.
• Process incoming and outgoing mail, packages, faxes, and courier deliveries.
• Assist with document management, including copying, scanning, filing, and electronic case file maintenance.
• Perform basic data entry into case management systems or databases.
• Maintain strict client confidentiality adhering to legal ethics standards.

Required Qualifications & Skills

• Experience: 1–2 years of reception or front-office administrative experience (legal or professional office environment preferred).
• Technical Skills: Hands-on experience with multi-line phone systems, standard office equipment (copiers, scanners, fax machines), and basic computer software (Microsoft Office: Word, Outlook, Excel).
• Communication: Strong verbal communication and active listening skills for handling diverse callers, including emotional or urgent inquiries.
• Organization: Excellent ability to multitask, prioritize tasks, and manage time in a fast-paced environment.
• Professional Demeanor: Professional appearance, reliable attendance, and discretion in handling confidential legal matter details.

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