Cisco Collaboration Network Engineer :: Tulsa, OK (Hybrid)

Cisco Collaboration Network Engineer

Location: Tulsa, OK (Hybrid – Onsite Visits Required)
Experience: 3+ Years
Schedule: Full-Time, with travel between local sites as needed

About the Opportunity

We are seeking a skilled Cisco Collaboration Network Engineer with strong experience in enterprise voice, telecom, and unified communications technologies. This role involves designing, implementing, troubleshooting, and supporting Cisco collaboration solutions within a large healthcare environment.

The position offers a hybrid work arrangement, with onsite visits to multiple healthcare facilities throughout Tulsa and remote flexibility when onsite support is not required.

Must-Have Skills

• 3+ years of experience supporting enterprise voice or telecom systems.
• Strong hands-on experience with Cisco Unified Communications Manager (CUCM).
• Experience with Cisco Unity Connection, UCCX, Webex, Cisco Meeting Server (CMS), and Cisco Expressway.
• Strong understanding of IP Networking, SIP, H.323, VoIP protocols, and Quality of Service (QoS).
• Experience designing, deploying, configuring, and troubleshooting Cisco collaboration solutions.
• Knowledge of voice quality troubleshooting, video conferencing, messaging, and communication infrastructure.
• Experience with system monitoring, performance optimization, capacity planning, and security.
• Familiarity with Microsoft Teams Calling.
• Ability to support enterprise networking environments and collaborate with technical teams.
• Cisco CCNA or CCNP-level networking knowledge, with CCNP Collaboration certification highly valued.

Preferred Skills

• Cisco Certified Network Professional (CCNP) Collaboration certification.
• Cisco Certified Internetwork Expert (CCIE) Collaboration certification.
• Cloud-based Cisco Webex Calling.
• Oracle ACME 3950 Session Border Controller (SBC) and packet troubleshooting.
• Fortinet networking and security solutions.
• Python scripting and Ansible automation.
• Experience supporting healthcare IT infrastructure.

Key Responsibilities

• Design, implement, configure, and maintain Cisco collaboration and unified communications solutions.
• Troubleshoot complex voice, video, SIP, VoIP, and network connectivity issues.
• Support CUCM, Unity Connection, UCCX, Webex, CMS, Expressway, and Microsoft Teams Calling.
• Monitor infrastructure performance, capacity, availability, and security.
• Integrate collaboration platforms with existing enterprise systems.
• Maintain technical documentation, configuration guides, and troubleshooting procedures.
• Coordinate with vendors, network engineering teams, security teams, and application teams.
• Provide technical guidance and mentorship to junior engineers.
• Support multiple local healthcare facilities as required.

Education & Qualifications

• Associate's degree in Information Technology, Networking, or a related field.
• Additional relevant experience may substitute for education on a year-for-year basis.
• Strong analytical, troubleshooting, communication, and organizational skills.
• Ability to work independently and manage multiple technical priorities.
• Ability to travel between healthcare locations within Tulsa.
• Ability to perform standard office duties, including occasional lifting of up to 15 pounds.