Customer Coordinator

Thanks for viewing our job post. We're seeking a diligent and professional Customer Coordinator who'll play a vital role in managing customer interactions through phone support and email correspondence for the State of Georgia, ensuring exceptional service and timely issue resolution. This position involves coordinating with multiple internal departments to support efficient scheduling, database management, and reporting. The coordinator also helps qualify Georgia families for State Childcare benefits, maintaining smooth communication and support during standard business hours without travel requirements.

Responsibilities

• Manage customer communication via phone and email
• Resolve customer issues promptly and effectively
• Schedule appointments and maintain calendar accuracy
• Maintain and update customer databases using CRM systems
• Provide customer support and handle inquiries
• Coordinate tasks and information flow between internal departments
• Prepare reports related to customer interactions and service metrics
• Qualify Georgia families for State Childcare benefits

Required Qualifications

• Minimum 1 year of experience in customer service

Preferred Qualifications

• 1 year of call center experience if holding a Bachelor’s Degree
• Proficiency in Microsoft Office Suite
• Strong communication and time management skills
• Effective problem-solving and multitasking abilities
• Accurate data entry skills
• Ability to collaborate well within a team environment

ARK Temporary Staffing is a leading provider of staffing services providing reliable, quality Temporary and Permanent personnel for corporate clients and government agencies since 2004. With over fifty years of combined staffing experience the company is able to provide each customer unparalleled world-class attention and superior Customer Service.

Our recruiters and employees enjoy the caring, cooperative team environment created and maintained by our experienced management team. The company offers various placement options Temp, Temp-to-Perm and Permanent to assure the right fit for our clients. Focused on contingent workforce management of Office, Professional and Labor segment occupations.