Customer Care II N01

Job Title           :           Customer Care II N01

Client               :           Medical Device Manufacturing Company

Duration           :            6 Months Contract (Possible Extension)

Location          :           Webster, TX 77598

Shift                 :           1st Shift (8:00 AM – 5:00 PM)

Job Description:

We are looking for a Customer Care Representative to handle customer questions, process orders, and help resolve order-related issues. The candidate will communicate with customers over the phone and work with different internal departments to ensure orders are processed and delivered on time.

Responsibilities:

• Serve as the primary contact for customers regarding orders, pricing, product availability, and general inquiries.
• Process customer orders received by phone and enter accurate information into ERP/CRM systems.
• Verify pricing, purchase order numbers, shipping addresses, payment terms, and requested delivery dates.
• Process returns, credits, and Return Merchandise Authorizations (RMAs) while maintaining the required documentation and approvals.
• Track open orders, backorders, shipment status, and delivery dates, and follow up on outstanding issues.
• Coordinate with Inventory Control, Purchasing, Marketing, Technical Services, Finance, and Warehouse teams to resolve customer concerns.
• Handle incoming customer calls promptly and provide timely updates and follow-up.
• Review open order reports and resolve issues related to credit holds, delivery requests, and customer accounts.
• Follow company policies and procedures when handling customer requests, returns, pricing adjustments, and credits.
• Identify issues requiring escalation and communicate them to the appropriate management team.
• Maintain accurate records and support continuous improvement initiatives.
• Deliver professional, courteous customer service while managing multiple tasks in a fast-paced environment.

Qualifications:

• High school diploma or GED equivalent required; an Associate's degree is preferred.
• 2–3 years of customer service experience required.
• Strong verbal and written communication skills.
• Excellent organizational skills, attention to detail, and time management.
• Ability to multitask, prioritize workloads, and manage multiple responsibilities.
• Strong problem-solving and decision-making skills.
• Ability to handle stressful situations calmly and professionally.
• Self-motivated, proactive, and results-oriented, with the ability to work independently.
• Ability to work effectively with internal teams and external customers.
• Professional attitude with a strong commitment to customer satisfaction.
• Flexibility to work varied hours as required.

Additional Requirements:

• Ability to make timely decisions while following established company policies and procedures.
• Strong follow-up skills to ensure customer orders and account issues are resolved efficiently.
• Must be comfortable working in a fast-paced customer service environment.

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As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.