Sales Customer Success Associate

Description:

Guldmann Inc., a global leader in safe patient handling solutions, is seeking a Sales Customer Success Associate to join our team. Since 1980, we have been committed to empowering healthcare professionals with innovative hoist lift systems that promote safe, dignified patient transfers. Our mission is to give caregivers more Time to Care by providing reliable, high-quality equipment and support across hospitals, rehabilitation centers, long-term care facilities.

We are seeking a highly motivated and customer focused Sales Customer Success Associate to join our growing team. In this role, you will serve as a key point of contact for our customers, providing exceptional support throughout their journey with Guldmann. The successful candidate will be responsible for customer service, order management, service contract administration, CRM management, and proactive client engagement. Working closely with our sales team and customers, you will help build long-term relationships, resolve issues efficiently, and identify opportunities to support customer growth and satisfaction.

Responsibilities:

• Serve as a primary contact for customer inquiries, ensuring timely issue resolution and exceptional service.
• Prepare quotes, process orders, and support customers in a high volume & fast-paced environment.
• Build strong customer relationships through proactive outreach and account management.
• Partner with Sales, Service, and Operations to support order fulfillment and customer success.
• Maintain accurate customer and sales records within CRM systems.
• Identify customer needs, renewal opportunities, and areas for business growth.
• Travel to customer sites as needed to support relationships and business objectives.

Requirements:

Required Knowledge, Skills, and Abilities:

• Bachelors degree or equivalent with experience (Business Administration, Communications, or related field preferred)
• 2-5 years of experience in customer service, account management and sales support,

Key skills and attributes:

• Strong communication and customer service skills.
• Ability to build relationships and support customer retention.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with CRM systems and customer data management.
• Proficiency in Microsoft Office and Smartsheet.
• Experience with M3 preferred.
• Strong problem-solving and analytical skills.
• Self-motivated team player with a proactive mindset.

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move 10 - 30 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel and reach with hands and arms.

Comprehensive benefits package and competitive incentive bonus package offered.

Compensation details: 60000-65000 Yearly Salary

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