Account Manager

Specialized client within the logistics industry is looking to staff an Account Manager to serve as the primary liaison between clients and internal transportation teams. This role will ensure efficient service deliveries, strong customer relationships, and ongoing improvements to transportation management operations. This Account Manager will oversee client-specific logistics programs, develop tailored processes, resolve operational challenges, and identify opportunities to enhance service quality and expand existing business relationships.

How you will make an impact

•  Manage day-to-day client relationships, serving as the main contact for transportation-related questions, service needs, and operational concerns
• Educate clients and internal operations personnel on transportation management systems, procedures, and program requirements
• Develop and implement strategies to streamline workflows, strengthen service performance, and improve the overall customer experience
• Design and maintain customer-specific logistics processes covering shipment coordination, routing instructions, delivery appointments, shipment tracking, carrier selection, freight exceptions, spot-market transactions, and transportation optimization
• Provide strategic recommendations and industry insights to help clients improve supply chain efficiency, control transportation costs, and maximize network performance
• Prepare and lead quarterly business reviews, presenting performance metrics, operational updates, improvement initiatives, and recommendations to clients
• Evaluate existing processes to identify service gaps, implement corrective actions, and introduce improvements that deliver measurable value
• Build long-term client partnerships by identifying additional service needs, strengthening account retention, and pursuing opportunities to expand current business
• Develop working relationships with internal departments, including Carrier Relations, Freight Audit and Payment, and Invoicing, to support seamless program execution
• Identify opportunities to connect clients with additional company services and business units that can enhance their transportation networks and support organizational growth

The ideal Account Manager will have a Bachelors degree in Business, Supply Chain Management, Logistics, or related field.

Other requirements for the Account Manager role include and are not limited to:

·      3-5 years of experience in logistics, supply chain management, or related industry

·      Strong client relationship management skills, with the ability to coordinate multiple priorities and establish clear expectations

·      Excellent written and verbal communication skills, including experience presenting operational information and recommendations to clients

·      Demonstrated analytical thinking, problem-solving abilities, and sound business 

For more information on this Account Manager role and other full time accounting and finance opportunities, please contact us at 267.996.4185 and reference JO#02700-0013532123.