Credit, Collections & Cash Supervisor/Manager

We are looking for a capable finance operations leader to oversee credit, collections, and cash activities for a growing chemicals manufacturing organization in Glen Allen, Virginia. This position combines day-to-day operational management with team development, cross-functional partnership, and a strong focus on improving cash flow performance. The ideal candidate brings hands-on experience in accounts receivable processes and can guide a team while helping resolve complex customer account issues with accuracy and professionalism.

Responsibilities:
• Guide and support a team handling commercial collections, cash posting, payment processing, and account reconciliation activities.
• Direct collection efforts to reduce overdue receivables while preserving productive relationships with customers.
• Oversee the timely and accurate application of incoming payments and address exceptions that affect customer account balances.
• Investigate unapplied cash, unidentified receipts, short pays, and other payment variances to ensure prompt resolution.
• Work closely with Accounts Receivable, Treasury, Customer Service, Sales, and related business partners to resolve account concerns and payment disputes.
• Define, monitor, and improve performance measures tied to collection results, cash application quality, and team productivity.
• Act as the lead escalation resource for complex customer accounts and sensitive payment-related matters.
• Conduct coaching, feedback sessions, performance evaluations, and ongoing training to strengthen team capability and engagement.
• Identify process improvement opportunities and implement practical changes that increase efficiency, accuracy, and service levels.
• Allocate work across the team and maintain consistent achievement of departmental priorities and service expectations.

• At least 4 years of experience in credit, collections, accounts receivable, cash application, or a related finance operations role.

• Background in commercial collections and credit-related activities within a business-to-business environment.

• Prior experience leading, supervising, or informally guiding team members is strongly preferred.

• Solid understanding of receivables management, payment posting, reconciliations, and dispute resolution practices.

• Ability to research and resolve unapplied cash, unidentified receipts, and other payment discrepancies.

• Strong analytical thinking, sound judgment, and effective communication skills across multiple stakeholder groups.

• Proficiency with ERP or financial systems and strong working knowledge of Microsoft Excel.

• Bachelor's degree in accounting, finance, business, or a related discipline is preferred.