Patient Access Specialist

We are looking for a Patient Access Specialist to support a busy healthcare team in Virginia. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing front-end registration tasks, and keeping the check-in process organized and efficient. The person in this role will serve as a key point of contact for patients and visitors while ensuring accurate records, timely scheduling, and a welcoming experience. PLEASE NOTE: the schedules for these positions vary - you must be available for weekend and/or overnight shifts to be considered.

Responsibilities:

• Greet patients and guests in a courteous and attentive manner to create a positive first impression.

• Complete patient intake and registration activities, including updating demographic and coverage information.

• Confirm insurance eligibility and review account details to help maintain accurate patient records.

• Coordinate appointment scheduling, confirmations, and related follow-up communication.

• Accept co-pays and other patient payments while maintaining accurate daily balancing procedures.

• Partner with clinical and administrative staff to support efficient patient movement throughout the office.

• Respond to patient questions and concerns with empathy and route more complex issues to the appropriate team members.

• Handle sensitive health information in accordance with privacy standards and organizational policies.

• Previous experience in patient registration, patient access, or a similar healthcare support position.
• Working knowledge of appointment scheduling and front-desk patient service processes.
• Ability to verify medical insurance information accurately and efficiently.
• Strong communication skills with a detail-oriented and compassionate approach to patient interaction.
• High attention to detail and ability to manage multiple tasks in a fast-paced setting.
• Comfort handling payments, basic cash reconciliation, and related administrative duties.
• Familiarity with maintaining confidentiality and following healthcare privacy requirements.