L1 Data Center Tech

Our client, an IT Services and Consulting company, is looking for a L1 Data Center Tech for their Reno, NV location.
 
Responsibilities:

• Data Center Operations
• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware
• Hardware & Inventory Management
• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets
• Incident & Request Handling
• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
• Perform basic troubleshooting (L1 triage) for:
• Server hardware issues
• Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates
• Remote Hands Support
• Act as hands & eyes support for remote engineers
• Execute tasks such as:
• Cable reseating
• Power cycling devices
• Console access setup
• Basic hardware replacement (as guided)
• Monitoring & Reporting
• Monitor alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records
• Compliance & Safety
• Follow data center security and access protocols
• Ensure readiness for audits and compliance checks

• Top Skills Required :
• Understanding core data center components:
• Hands-on Troubleshooting & Break-Fix Skills
• Cabling & Documentation Discipline
• L1 DC Technicians JD: ( 2-3 Years)
• Basic understanding of:
• Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling
• Familiarity with:
• Ticketing tools (ServiceNow or similar)
• Basic console tools (SSH, Putty)
• Soft Skills
• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Attention to detail and documentation accuracy
• Years of Experience:4.00 Years of Experience

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities