Other Service Line - GeoSpatial Sr.Analyst MAP - GSSANL

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

Job Title: 

Location(s): Columbus, OH (ONSITE)
 

Must Have Skills:
1. Regional wireless SPOC
2. Problem Management
3. Surveys, personas, requirements, customer analytics

Detailed Job Description:
Seeking a CX Loyalty Lead to act as the regional wireless single point of contact (SPOC) for the Client, owning the relationship between the wireless service and the people who rely on it. You will combine problem management, user research, and customer analytics to understand how the Wi-Fi experience is perceived and how it performs and turn those insights into requirements and improvements that build satisfaction and loyalty across the region.

 
Key responsibilities:
Regional wireless SPOC
• Serve as the primary regional contact for wireless matters, representing the Client’s stakeholders to the delivery team and the delivery team to the Client
• Maintain regular engagement with regional IT, site, and business leaders, including service reviews and governance meetings
• Coordinate across operations, engineering, and vendor teams to ensure regional issues and requests are progressed and closed
• Communicate service status, planned changes, and improvement initiatives clearly and proactively
• Manage regional escalations and own communication during high-impact situations

Years of Experience: 10 years

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.