Compliance Officer

Role: Compliance Officer
Duration: 3 Months
Location: See below
Work Arrangement: Onsite
Interview: Either Webcam Interview or In Person

Job Description:

WORK ENVIRONMENT: Professional office, business casual

WORK LOCATIONS: Candidate can select one of the following work locations:

• 8550 NW 33rd St., Suite 401, Doral, FL 33122
• 2601 Blair Stone Road, Tallahassee, FL 32399

CANDIDATE RESPONSIBILITIES:

** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:

** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line

Required Skills:SkillRequired / DesiredAmountof ExperienceAbility to speak and understand EnglishRequiredHigh school diplomaRequiredExcellent written and oral communication with the publicRequiredAbility to read and interrupt Florida State StatuesRequired1YearsExperience working with the public in a professional work environmentRequired3YearsExperience working with the public and analyzing complaintsRequired1YearsExperience using VersaHighly desiredExperience using OnBase systemHighly desiredBachelors DegreeHighly desired