Data Center Technician

Data Center Hands & Feet Technician
Location: Dallas/Fort Worth, TX area
Work Arrangement: On-Site / Data Center Based with Remote Site Travel
Schedule: 7x24x365 Coverage — Shift/On-Call Schedule
Employment Type: Contract / Long-Term

Position Overview
We are seeking experienced Data Center Hands & Feet Technicians to provide 24x7x365 on-site infrastructure support for data center and remote-site operations supporting a large enterprise environment.
The technician will provide hands-on support for servers, network equipment, racks, cabling, equipment installations/removals, hardware replacements, incident response, change windows, and physical infrastructure troubleshooting.
This is a hands-on data center role requiring the ability to work independently, follow technical direction from remote engineering teams, and respond to scheduled and unplanned infrastructure activities.

Key Responsibilities
Data Center Operations & 24x7 Coverage

• Provide hands-on data center support as part of a 7x24x365 coverage model.
• Maintain on-site coverage at designated data center locations based on the established schedule.
• Provide additional technician coverage when equipment is being mounted, unmounted, installed, or removed.
• Provide coverage for team members during vacations, holidays, illness, or other absences.
• Follow established client processes and procedures.
• Complete appropriate knowledge transfer when joining the team or assuming coverage from another technician.
• Communicate staffing or coverage changes to the appropriate team.

Hardware Installation & Data Center Infrastructure

• Install and position server cabinets and IT equipment according to approved data center floor plans.
• Install servers and other supported equipment according to manufacturer specifications.
• Perform physical installation, removal, movement, and replacement of IT hardware.
• Perform and troubleshoot data center cabling, including above-floor cabling.
• Assist with rack configuration and maintain accurate rack documentation.
• Coordinate with facilities teams regarding:
  • Power requirements
  • Rack placement
  • Raised-floor requirements
  • Equipment space
  • Physical/environmental requirements
• Assist with hardware availability and preparation for scheduled maintenance activities, including microcode updates and engineering changes.
• Identify and communicate installation prerequisites and post-installation requirements.

Incident & Hardware Troubleshooting
Provide hands-on support during infrastructure incidents, including:

• Inspect equipment status and external conditions.
• Check equipment lights, physical connections, cables, and other indicators.
• Verify physical connectivity.
• Troubleshoot physical hardware issues under the direction of remote engineering teams.
• Connect a laptop directly to equipment to provide remote access for engineering teams.
• Follow technical instructions from remote client engineering teams to execute commands or perform physical troubleshooting.
• Replace defective equipment with like-for-like hardware.
• Replace or reconnect cables as required.
• Identify environmental or physical conditions that may be impacting equipment operation.
• Provide status updates and document actions taken during incidents.

Change Management

• Provide hands-on support during scheduled data center change windows.
• Install, remove, power on/off, and physically reposition equipment.
• Report equipment status before, during, and after changes.
• Validate physical and network connectivity following changes.
• Follow established change-management procedures.
• Coordinate with client, Vology, and other technical teams during change activities.
• Support vendor access and data center security/escort requirements.
• Coordinate technician arrival and access for scheduled vendor activities.

Required Qualifications

• 2+ years of experience working in a data center, server room, IT infrastructure, or similar hands-on technical environment.
• Experience installing, removing, moving, or replacing servers and/or IT infrastructure equipment.
• Experience with rack-and-stack activities.
• Experience with data center cabling and physical connectivity.
• Ability to troubleshoot physical hardware and connectivity issues.
• Comfortable working with laptops and connecting directly to servers/network equipment for troubleshooting.
• Ability to follow detailed technical instructions from remote engineering teams.
• Experience working within formal change-management and incident-management processes.
• Ability to work independently during assigned shifts.
• Strong communication and documentation skills.
• Ability to work a 24x7x365 coverage schedule, including nights, weekends, holidays, and/or on-call assignments as required.
• Reliable transportation and ability to travel to remote sites when required.
• Ability to lift, move, and install data center equipment as required by the position.

Preferred Qualifications

• Experience supporting large enterprise data centers.
• Experience with Hands & Feet / Smart Hands data center services.
• Experience supporting server, storage, network, or telecommunications equipment.
• Experience with rack installation and equipment mounting/unmounting.
• Experience with structured cabling.
• Familiarity with data center power and environmental requirements.
• Experience supporting equipment maintenance, upgrades, or engineering changes.
• Experience working with remote infrastructure engineering teams.
• Experience working in environments with formal ITIL/change-management processes.
• Previous experience supporting healthcare, financial services, or other large enterprise environments.

Ideal Candidate Profile
The ideal candidate is a hands-on Data Center Technician who is comfortable working with physical infrastructure and responding to both scheduled and unplanned requests.
This person should be able to walk into a data center, identify equipment and physical connectivity issues, perform rack-and-stack activities, replace hardware or cables, validate equipment status, and follow instructions from a remote engineering team.
Strong candidates may come from backgrounds such as:

• Data Center Technician
• Data Center Operations Technician
• Smart Hands Technician
• Hands & Feet Technician
• Infrastructure Technician
• Server Technician
• IT Hardware Technician
• Field Service Technician
• Network/Data Center Technician
• Data Center Engineer

Important: This is primarily a hands-on physical infrastructure support role, not a software development or systems administration position. Candidates should have demonstrated experience physically working with servers, racks, cabling, and data center equipment.
NOTE : Main location is Dallas, TX and then there are remote locations that you will travel to within a ten-mile radius(Few times in a week). Mileage is reimbursed