Genesys Developer

Job ID: 112416-1
Title: Genesys Developer
Location: Onsite: Tampa, FL
Duration: 6+ Months
Pay Range: $40- $47/hr

Summary:
• Strong Genesys Cloud development experience, including Architect flows, bots, and Data Actions.
• Experience building chatbots and virtual agents, including intents, conversation flows, and escalation to live agents.
• Familiarity with Genesys AI Studio and agentic virtual agents, with the ability to learn and evaluate new capabilities.
• Experience integrating Genesys Cloud with ServiceNow for knowledge retrieval, ticket creation, and workflow automation.
• Strong REST API integration skills, including OAuth, JSON, webhooks, error handling, and troubleshooting.
• Optional - Practical programming skills in Python or JavaScript for custom connectors, integrations, and AI tools.
• Experience connecting and maintaining knowledge sources, validating responses, and improving chatbot accuracy.
• Understanding of enterprise security, including SSO, role-based access, credential management, and protection of sensitive data.
• Ability to monitor and troubleshoot solutions, distinguish bot or integration issues from platform issues, and document support procedures.
• Ability to work independently, translate business requirements into technical solutions, and collaborate with our US team.

Role Descriptions: An experienced ETL Developer to design| develop| and maintain robust ETL pipelines that support enterprise data integration| data warehousing| and analytics initiatives. The candidate will collaborate with data architects| analysts| and business stakeholders to ensure high-quality data delivery.

Key Responsibilities
Design| develop| and maintain ETL workflows| mappings| and processes to support data ingestion and transformation.Work on ETL tools such as Informatica| Talend| SSIS| DataStage| Matillion| or equivalent.Build and optimize data pipelines for structured and unstructured data.Perform data extraction from multiple sourcesSQL databases| flat files| APIs| cloud storage| etc.Implement complex data transformations

Essential Skills:
An experienced ETL Developer to design| develop| and maintain robust ETL pipelines that support enterprise data integration| data warehousing| and analytics initiatives. The candidate will collaborate with data architects| analysts| and business stakeholders to ensure high-quality data delivery.Key ResponsibilitiesDesign| develop| and maintain ETL workflows| mappings| and processes to support data ingestion and transformation.Work on ETL tools such as Informatica| Talend| SSIS| DataStage| Matillion| or equivalent.Build and optimize data pipelines for structured and unstructured data.Perform data extraction from multiple sourcesSQL databases| flat files| APIs| cloud storage| etc.Implement complex data transformations

Skills: Innovation and Transformation Consulting
Experience Required: 4-6

Company Benefits & Culture
•    Inclusive and diverse work environment
•    Opportunities for professional growth and development
•    Comprehensive health and wellness benefits